Support » Fixing WordPress » Site not showing

  • Resolved murielleb

    (@murielleb)


    Hello there. My website was working fine until 30 mins ago. Since then, my site is not showing, I cannot log onto it and it shows a welcome page from my web host OVH. I am at loss to what happened.
    I did upgrade this afternoon to the newest wordpress version but it worked fine afterwards.

    deschosesadire.net

    Help?

    • This topic was modified 5 years, 4 months ago by murielleb.
Viewing 10 replies - 1 through 10 (of 10 total)
  • lisa

    (@contentiskey)

    a few things you can check on:
    contact your host to see if there are any issues with your hosting account or domain name.
    are you able to see your WordPress Folders in your hosting cPanel or via FTP?
    can you get into the database via phpmyadmin area of hosting?
    do you have a backup of your website files and database?

    Thread Starter murielleb

    (@murielleb)

    I emailed my host but no answer and they ddon’t offer the option of posting on their forum. So I’m stuck, can’t see anything about the server being down.

    I can see my WP folders via FTP.
    I can get into my database and
    I have a back up of my files et database.

    Moderator t-p

    (@t-p)

    I can see your site at http://www.deschosesadire.net/

    I see you might have to register to get on the forum but a host should provide a place to open a support ticket, a system for signing in where you can control the DB, files, etc. and a telephone number. You need to think about a different host.

    Using ftp go to the folder where wp is installed (the root folder). Do you see a file called index.html? If so delete it. Do you see a file index.php? That should be there.

    http://www.deschosesadire.net/ goes to the host’s splash page.

    • This reply was modified 5 years, 4 months ago by kmessinger.
    Thread Starter murielleb

    (@murielleb)

    I have checked and there no index.html anywhere.
    I have the index.php

    And I have asked for assistance vie my client space with OVH.

    • This reply was modified 5 years, 4 months ago by murielleb.

    There is not much more you can do without getting the attention of your host. Are you paying for a managed wordpress site?

    Ok, digging through the site I found one phone number, +33 9 72 10 10 07. Maybe that will help.

    Thread Starter murielleb

    (@murielleb)

    No, I do it myself. I just have to hope for a reply from the host then.

    Thank you anyway. 🙂

    Thread Starter murielleb

    (@murielleb)

    For information, i had to change the DNS. So problem resolved

Viewing 10 replies - 1 through 10 (of 10 total)
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