Title: SUPER Weird Problem Last modified: January 31, 2022 --- # SUPER Weird Problem * Resolved [dopax](https://wordpress.org/support/users/dopax/) * (@dopax) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/) * Hey, I have 2 woocommerce stores / facebook pages – pixels. I have a very weird problem, the 2 stores are somehow connected. When I change the pixel on the plugin in one of the websites, the other is changed as well. so right now they are both connected to the same pixel and i can’t cut off the plugin connection (I want each store to have its own pixel) i tried to reinstall/datebase clean in both sites. nothing seems to help. this is some of the weirdest problem i’ve ever encountered! please help! - This topic was modified 4 years, 3 months ago by [dopax](https://wordpress.org/support/users/dopax/). Viewing 8 replies - 1 through 8 (of 8 total) * [Nagdy](https://wordpress.org/support/users/nagdy/) * (@nagdy) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15312271) * Hi [@dopax](https://wordpress.org/support/users/dopax/), * Thanks for contacting Facebook for WooCommerce support! * > I have 2 woocommerce stores / facebook pages – pixels. > I have a very weird > problem, the 2 stores are somehow connected. When I change the pixel on the > plugin in one of the websites, the other is changed as well. * That’s strange! Can you please go to this page on both stores: Marketing → Facebook and compare the values of the Page and Pixel? * Screenshot: [https://d.pr/i/Kmj1Lm](https://d.pr/i/Kmj1Lm) * Also, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. * Looking forward to hearing back from you. * Thread Starter [dopax](https://wordpress.org/support/users/dopax/) * (@dopax) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15313388) * Thanks for answering. The values of the Page and Pixel are the same. * This is for the first one: * ``` ### WordPress Environment ### WordPress address (URL): https://www.artly.co.il Site address (URL): https://www.artly.co.il WC Version: 6.1.1 REST API Version: ✔ 6.1.1 WC Blocks Version: ✔ 6.5.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: 5.9 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: he_IL External object cache: – ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.4.27 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.1.1 WC Database Prefix: yqh_ Total Database Size: 39.14MB 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2021-10-24 14:14:25 +0000 Newest: 2021-12-26 00:39:56 +0000 Pending: 3 Oldest: 2022-02-01 03:00:00 +0000 Newest: 2022-02-02 01:51:13 +0000 ### Status report information ### Generated at: 2022-02-01 04:01:59 +02:00 ``` * This is for the second: * ``` ### WordPress Environment ### WordPress address (URL): https://www.sofacovers.co.il Site address (URL): https://www.sofacovers.co.il WC Version: 6.1.1 REST API Version: ✔ 6.1.1 WC Blocks Version: ✔ 6.5.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: 5.9 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: he_IL External object cache: – ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.4.27 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.1.1 WC Database Prefix: yqh_ הגודל הכולל של בסיס הנתונים: 34.67MB גודל הנתונים של בסיס הנתונים: 23.69MB גודל האינדקס של בסיס הנתונים: 10.98MB yqh_woocommerce_sessions: נתונים: 1.09MB + אינדקס: 0.05MB + מנוע InnoDB yqh_woocommerce_api_keys: נתונים: 0.02MB + אינדקס: 0.03MB + מנוע InnoDB yqh_woocommerce_attribute_taxonomies: נתונים: 0.02MB + אינדקס: 0.02MB + מנוע InnoDB yqh_woocommerce_downloadable_product_permissions: נתונים: 0.02MB + אינדקס: 0.06MB + מנוע InnoDB yqh_woocommerce_order_items: נתונים: 0.16MB + אינדקס: 0.06MB + מנוע InnoDB yqh_woocommerce_order_itemmeta: נתונים: 1.52MB + אינדקס: 0.61MB + מנוע InnoDB yqh_woocommerce_tax_rates: נתונים: 0.02MB + אינדקס: 0.06MB + מנוע InnoDB yqh_woocommerce_tax_rate_locations: נתונים: 0.02MB + אינדקס: 0.03MB + מנוע InnoDB yqh_woocommerce_shipping_zones: נתונים: 0.02MB + אינדקס: 0.00MB + מנוע InnoDB 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product_variation: 607 revision: 9 shop_coupon: 5 shop_order: 570 shop_order_refund: 23 vi_wad_draft_product: 4 wc_order_status: 8 wp_global_styles: 1 wpcf7_contact_form: 7 ywdpd_discount: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (22) ### BeProfit: מאת BeProfit Team – 1.0.3 Breeze: מאת Cloudways – 2.0.1 טפסי צרו קשר 7: מאת טקאיוקי מיושי – 5.5.4 Facebook for WooCommerce: מאת Facebook – 2.6.9 Google Listings and Ads: מאת WooCommerce – 1.10.0 Jetpack: מאת אוטומטיק – 10.5.1 MalCare Security - Free Malware Scanner, Protection & Security for WordPress: מאת MalCare Security – 4.72 ShortPixel Adaptive Images: מאת ShortPixel – 3.2.1 Upsell Order Bump Offer for WooCommerce: מאת MakeWebBetter – 2.0.1 מעקב משלוחים מתקדם עבור WooCommerce: מאת זורם – 3.3.1 Woocommerce Single Product Page Customizer: מאת Geek Code Lab – 2.1 Variation Swatches for WooCommerce: מאת Emran Ahmed – 1.1.19 WooCommerce Advanced Bulk Edit: מאת George Iron – 4.5 WooCommerce Stripe Gateway: מאת WooCommerce – 6.1.0 WooCommerce Google Analytics Integration: מאת WooCommerce – 1.5.7 WooCommerce Order Status Manager: מאת SkyVerge – 1.12.0 WooCommerce Photo Reviews Premium: מאת VillaTheme – 1.1.8 ווקומרס: מאת חברת אוטומטיק – 6.1.1 BulkGate SMS Plugin for WooCommerce: מאת BulkGate – 2.0.32 יוסט SEO: מאת צוות Yoast – 18.0 WP Accessibility: מאת ג'ו דולסון – 1.7.13 WP-Optimize - Clean, Compress, Cache: מאת David Anderson Ruhani Rabin Team Updraft – 3.2.2 ### Inactive Plugins (16) ### Advanced Product Information for WooCommerce: מאת VillaTheme – 1.0.5 Akismet Anti-Spam: מאת Automattic – 4.2.2 Aliexpress Dropship for Woocommerce (Lite version): מאת MA-Group – 2.1.10 Hello Dolly: מאת Matt Mullenweg – 1.7.2 Loco Translate: מאת Tim Whitlock – 2.5.8 Metorik Helper: מאת Metorik – 1.5.1 Sales Countdown Timer: מאת VillaTheme – 1.0.6 WooCommerce - Show only lowest prices in variable products: מאת Fernando Tellado – 0.9.29 WooCommerce Cart Notices: מאת SkyVerge – 1.11.4 WooCommerce Dynamic Pricing & Discounts: מאת RightPress – 2.3.6 WooCommerce Payment Gateway - SUMIT: מאת OfficeGuy Ltd. – 3.0.2 WooCommerce Product Add-ons: מאת WooCommerce – 3.0.34 WooCommerce Product Variations Swatches Premium: מאת VillaTheme – 1.0.2.4 WPC Frequently Bought Together for WooCommerce: מאת WPClever – 4.1.3 Wp Flashy Marketing Automation: מאת Flashy – 1.0.37 Yandex.Metrica Counter: מאת Alexander Semikashev – 1.4.3 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: ILS (₪) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### בסיס חנות: #19 - /%d7%97%d7%a0%d7%95%d7%aa/ סל קניות: #20 - /%d7%a2%d7%92%d7%9c%d7%94/ תשלום: #21 - /%d7%aa%d7%a9%d7%9c%d7%95%d7%9d/ החשבון שלי: #22 - /%d7%94%d7%97%d7%a9%d7%91%d7%95%d7%9f-%d7%a9%d7%9c%d7%99/ תנאי שימוש: ❌ דף לא מוגדר ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.15.3 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Action Scheduler ### הושלם: 1,091 Oldest: 2022-01-01 02:21:36 +0000 Newest: 2022-02-01 02:01:42 +0000 ממתין לאישור: 3 Oldest: 2022-02-01 03:00:00 +0000 Newest: 2022-02-02 02:01:42 +0000 ### Status report information ### Generated at: 2022-02-01 04:02:08 +02:00 ``` * Thread Starter [dopax](https://wordpress.org/support/users/dopax/) * (@dopax) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15325526) * what do you think? * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15330261) * Hi there, * > The values of the Page and Pixel are the same. * If the values are the same, that would mean the 2 sites are pointing to the same Pixel. * Connecting 2 sites to one store on Facebook would be possible if you have different catalogs, but we cannot guarantee this long term as connection issues and sync issues are bound to arise. * Do you have 2 catalogs or just one for now? * Thread Starter [dopax](https://wordpress.org/support/users/dopax/) * (@dopax) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15330369) * This is exactly the problem, I don’t want them to be the same. It’s two entirely different we websites with different catalogs. * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 3 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15335206) * Hey [@dopax](https://wordpress.org/support/users/dopax/), * Can you please disconnect the 2 sites and try reconnecting again? During the connection process, try to choose different assets (Facebook Page) for each site. * Let us know how that goes. * Thread Starter [dopax](https://wordpress.org/support/users/dopax/) * (@dopax) * [4 years, 2 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15401638) * Iv’e done this many times. still. something is broke.. * [Niall a11n](https://wordpress.org/support/users/wpniall/) * (@wpniall) * [4 years, 2 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15404087) * Hi [@dopax](https://wordpress.org/support/users/dopax/), * That’s definitely rather strange behavior, as we’d expect each site to have its own catalog, assets, and Pixel. * We’d like to take a much closer look at this issue to see what’s causing the sites to sync with the same catalog. With that in mind, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We will be able to help you further there. * Thank you! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘SUPER Weird Problem’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 8 replies * 4 participants * Last reply from: [Niall a11n](https://wordpress.org/support/users/wpniall/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/weird-problem-20/#post-15404087) * Status: resolved