Support » Plugin: ShortPixel Image Optimizer » Weird pricing system

  • Cristian

    (@mastix)


    Looked at their website and they have a strange pricing system . Credit system ?¿? As I said, weird. Finally settled with a fixed price (no credit, tokens or lolipops) option that is straightforward and not confusing as this one.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sixaxis

    (@sixaxis)

    Hi Cristian,

    Thank you for taking the time to write this review.

    I am sorry to hear that you find the pricing system so confusing. Fortunately, on our pricing page, just below the prices, you have a large banner titled

    Do you have any questions? Check our docs or contact us

    Clicking on the Docs link will take you to our large knowledge base where you are sure to find the explanations you need: how the monthly plans work, how the one-time credits work, what the difference is, etc.

    We would be grateful if you would give us the opportunity to explain anything you have questions about. I am confident that we can answer all of your questions. Just send us a message so you can give us more stars! 😉

    Have a good day,

    Thread Starter Cristian

    (@mastix)

    Hello:

    Unfortunately, in my experience at least, when you go to a page you want to understand in 1 minute what’s all about and how much it is going to cost you, without entering long documentation on how it works. If I had to do this for every plugin, I would be the whole morning busy trying to understand how they work. Who has time for that before deciding. Once you choose your option, you can go deeper into details.

    If how it works and costs cannot be explained in two sentences it is usually not worth the hassle, and you will usually get unexpected “surprises” down the road. In this case, I guess with the pricing.

    I think you have to make your front page much more transparent and useful to understand how your systems works and is priced.

    Kind regards

    Cristian

    Plugin Support sixaxis

    (@sixaxis)

    Thanks for your useful feedback, Cristian.

    We’ll take it into account in order to make the pricing clearer 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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