Weird error when trying to connect to Instagram account

  • Resolved calliewallie

    (@calliewallie)


    2 years, 1 month ago

    For some reason, my Instagram feed broke, so I updated the plugin to the latest version and am trying to connect it again. When I try to add source (personal) and click ‘connect to instagram’ I’m getting this error:

    {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Your account is connected to Facebook account, and your Facebook account’s future off-Facebook activity is currently turned off.”}

    How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    2 years, 1 month ago

    Hi @calliewallie,

    Thank you for reaching out to us for assistance. Due to how the Instagram/Facebook API works, if the future off-Facebook activity setting is disabled, you can not use our Instagram or Facebook apps to display the feed. In order to connect the account and display the feed, you will have to connect using a Facebook account or Instagram account with its connected Facebook account that does have this enabled. There is currently no way around this since it is a limitation in the API directly, which we can not affect.

    You can turn off-Facebook activity on or off here: https://www.facebook.com/settings?tab=your_facebook_information
    Find also detailed information about the off-Facebook activity here: https://www.facebook.com/help/1224342157705160

    You may also test connecting your account as a Business Profile. For more information on how to configure or switch your personal account to business, please follow this guide https://smashballoon.com/doc/instagram-business-profiles/?instagram.

    Should you have any additional issues or questions don’t hesitate to let me know as I am happy to assist.

    Best regards,

    Louis

Viewing 1 replies (of 1 total)
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