Weird characters appearing in my text?

  • Resolved dansorgel

    (@dansorgel)


    5 years, 7 months ago

    Hi,

    so far the Cleantalk Antispam plugin works well in preventing spam, however when it’s activated I have weird characters appearing instead of the ones that should be in their place.

    For example, the phrase “here’s what’s new” appears as: Here’s what’s new.
    Also, umlaut characters like ä and ö aren’t displayed correctly.

    I’m guessing this is a character encoding problem? How can I change this behavior?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support amagsumov

    (@amagsumov)

    5 years, 7 months ago

    Hello,

    Thank you for your request.

    Please, disable the option “Capture buffer” in plugin’s settings.

    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> Advanced settings

    Did it help?

    Thread Starter dansorgel

    (@dansorgel)

    5 years, 7 months ago

    Hi,
    yes, it worked indeed. My CSS also looks like it should again. Thanks so much for your help! Does deactivating capture buffer have any downsides for spam protection?

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 7 months ago

    No, there should be any issues.

    If missed spam appears, just let us know.

    Thank you.

    Thread Starter dansorgel

    (@dansorgel)

    5 years, 7 months ago

    Thanks a lot!

    Thread Starter dansorgel

    (@dansorgel)

    5 years, 7 months ago

    Hi again,

    after a few hours without the capture buffer, I can see spam email signups coming in that Cleantalk missed. Neither the spam email nor the IP was caught in the logs (I checked the addresses manually to confirm they were spam).

    Is there another setting I can try?

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 7 months ago

    Hello.

    Sad to hear that.

    We need more details to fix the issue.

    Please, create a ticket in our support system:
    https://cleantalk.org/my/support/open

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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