Support » Plugin: Wordfence Security - Firewall & Malware Scan » weird ad appears instead of my site

  • Resolved ConsiderThis1

    (@considerthis1)


    For some weeks when I want to go to my site, I get a weird ad on my desktop. Today I can’t get anything but weird ads on my mobile phone when I go to my site.

    I don’t know how to do a screenshot here, so I can’t really show you. But the ad is on a sort of cloudy, full screen background.

    I tried to get help from InMotionHosting, but their response was to try to sell me different site security.

    How is my site being hijacked when I have WordFence? How can I fix this problem?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @considerthis1, thanks for reaching out to us!

    Wordfence is an important part of a secure WordPress setup, but part of running a site also requires a proactive approach to keeping plugins up-to-date and your passwords secure. Even with a meticulous approach though, issues can still arise.

    Having said that, I have accessed & clicked through your site under a number of browser and mobile-browser conditions and cannot see any evidence of these unwanted ads.

    You can take a screenshot of what you’re seeing by visiting Snipboard, which will run you through the instructions on taking the screenshot and provide you with a link to paste here at the end.

    Thanks,

    Peter.

    Thread Starter ConsiderThis1

    (@considerthis1)

    Hi, I appreciate your help.

    I took a screenshot of my desktop page and sent it to the tech at InMotion Hosting who was helping me. The image showed, when I looked closely, that my URL had /#google_vignette/ at the end. I googled that and found that since Nov. 3 google has been serving these full page ads. 🙁

    Next, the tech discovered that by disabling my AMPforWordpress plugin the single ad on each of my mobile pages, with no way to get to my content, disappeared…

    So… While I now have screen shots of the mobile pages, https://off-grid-insights.com/weird-ads/ I think it’s pretty clear this isn’t a security issue.

    I appreciate your help. Very much!!!

    Karen Kline

    Plugin Support wfpeter

    (@wfpeter)

    Hi @considerthis1,

    No problem at all, I’m glad to see you were able to gain further help regarding the other plugin serving these ads.

    If you have any difficulty with Wordfence in the future, please open a new topic and we’ll be glad to help any time!

    Thanks again,

    Peter.

    Thread Starter ConsiderThis1

    (@considerthis1)

    🙂
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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