Title: WeChat Pay not working Last modified: September 7, 2021 --- # WeChat Pay not working * Resolved [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/) * Dear WooCommerce plug-in developer, * When I was testing the WeChat Pay, the QR Code generated was quite tiny, it’s hard to scan, and I tried to scan the mini QR Code with my WeChat, no response at all. The Aplipay works fine. Could you let me know how I can fix it asap? Thank you so much. My email address is: [xxxxxx@gmail.com](https://wordpress.org/support/topic/wechat-pay-not-working/xxxxxx@gmail.com?output_format=md) * Best Regards, * Emily - This topic was modified 4 years, 8 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). Reason: removed email Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/wechat-pay-not-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wechat-pay-not-working/page/2/?output_format=md) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14840469) * Hi [@emilyyue](https://wordpress.org/support/users/emilyyue/), * I believe it’s against forum rules to share contact information. If you can, I recommend you edit your request and remove your email address. * Regarding WeChat, what kind of device were you testing with? The default dimensions for the QR code are 128px by 128px. I wonder if your device’s resolution is causing it to appear small. * Kind Regards, * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841042) * Hi Mr. Clayton, * Thank you for pointing out the email address, but I don’t think I can edit the posted comment. I’ll definitely pay attention to this rule hereafter. I’m using MAC, how can I fix this problem? * Greatly appreciate your help. * Best Regards, * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841132) * [@emilyyue](https://wordpress.org/support/users/emilyyue/), * Try updating the dimensions of the qrcode using css. * ``` #wc_stripe_local_payment_stripe_wechat img{ width: 500px !important; height: 500px !important; } ``` * Kind Regards, * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841133) * Thank you for the reply. However, I have no idea where to input this code. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841135) * [@emilyyue](https://wordpress.org/support/users/emilyyue/) there are many good tutorials on how to add custom css to a WordPress site. Go to Google and search` adding custom css to WordPress`. * Kind Regards, * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841154) * I’m so afraid to make any mistake, since I don’t know anything about programming or coding….. It seems like many people found the WeChat Pay function not working properly. If you could Kindly do some upgrade on your end, we would be greatly appreciated. * Best Regards, * Emily * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841216) * [@emilyyue](https://wordpress.org/support/users/emilyyue/) I’ll look at adding an option in the next release where you can update the size of the QRCode. * Kind Regards, * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14841791) * Hi [@emilyyue](https://wordpress.org/support/users/emilyyue/), * You can reach out to me via the Help button located in the plugin settings if you want to test an advanced copy of the next release. That version contains a new setting where you can control the size of the QRCode. * Kind Regards, * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844608) * Hi, * I enlarged the image, but it’s still not working. When I tried to pay via WeChat pay, the message of unable to process payment via QR code showed up. I guess the WeChat pay is not working properly now. Could you try to fix this asap? * Greatly appreciate your help and work. * Best Regards, * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844610) * _ I guess the WeChat pay is not working properly now. Could you try to fix this asap? * Are you actually using live mode or test mode? Test mode uses a fake QRCode and that’s why the instructions say to just click the Place Order button. * Kind regards * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844612) * I’m using live mode * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844626) * Can you please elaborate if the error message is coming from your QR code scanner or is it appearing on the checkout page? * If the error is occurring in your QR scanner there is nothing the plug-in can do about that because that is separate functionality. * Also make sure you have your webhook enabled. * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844642) * This is so confusing. * First of all, I enabled web hook and on live mode. * Second, I tried to pay via WeChat pay on both laptop and mobile phone, none of them worked. When I tried to do the WeChat pay on laptop, the QR Code is extremely small, cannot be scanned at all, I tried to scan it using my phone, but no response at all. When I tried to do the WeChat pay on mobile, the QR Code didn’t work either (the QR code cannot be identified and is invalid), and an error message popped out saying that the QR code payment function is invalid. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844659) * [@emilyyue](https://wordpress.org/support/users/emilyyue/) * Did you see my previous reply where I said you could reach out to us and I would provide you with an updated version where you can customize the size of the QR code? * Can you please share your website URL so I can take a look at your site? * Thread Starter [emilyyue](https://wordpress.org/support/users/emilyyue/) * (@emilyyue) * [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/#post-14844662) * my url is ithewayenglish.com * thank you Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/wechat-pay-not-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wechat-pay-not-working/page/2/?output_format=md) The topic ‘WeChat Pay not working’ is closed to new replies. * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337) * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/) * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/) ## Tags * [wechat pay](https://wordpress.org/support/topic-tag/wechat-pay/) * [woo commerce](https://wordpress.org/support/topic-tag/woo-commerce/) * 27 replies * 2 participants * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/wechat-pay-not-working/page/2/#post-14853092) * Status: resolved