Website will not load (no error message)

  • jaspercoairport

    (@jaspercoairport)


    1 year, 11 months ago

    I have been unable to pull up my website for 2 days now. There is no error message that pops up, it just buffers and never actually loads the page.

    Before this, I was getting an error message 503 any time I would click on a few specific blog posts, so I decided to update all my plugins then completely updated WordPress to 6.0. In order to do this, I installed the plugin All-in-One WP Migration in order to back up the site. Somewhere along the way I did something that has made my site completely unusable.

    I have deleted my cookies and cache from the site, deleted a ton of files and media to help the load time, enabled minification of CSS & HTML content. My WordPress, themes, and plugins are all up to date. I also deleted the plugins that were no longer used. I checked with GoDaddy and the domain is fine. Please help, I have no idea what has happened. Happy to provide a screenshot if able.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • threadi

    (@threadi)

    1 year, 11 months ago

    The cause is the “Dream Theme” theme you are using. It uses a file that is not compatible with the current version of WordPress. My recommendation would be that you check if there is an update of the theme and install it. Otherwise you would have to contact the theme developer.

    By the way, there is an error message: in the JavaScript console in the browser. There you can see the above mentioned problem of missing compatibility.

    George Appiah

    (@gappiah)

    1 year, 11 months ago

    There is no error message that pops up, it just buffers and never actually loads the page.

    It’s a theme issue (yes, I’ve checked your site).

    My WordPress, themes, and plugins are all up to date.

    Your theme is certainly NOT up to date. And all commercial plugins bundled with the theme are also likely to be NOT up to date.

    You’re running version 2.3.5 of The7 theme. The latest version as of now is v.10.9.0 (May 26, 2022). The oldest release note I could find on the theme vendor’s website was for v5, released in 2017. So Your version is at least 5 years old, which is like eternity in WordPress-land.

    Note that commercial products (like The7 theme) have their own update process, and the fact that you don’t see an update notification in your dashboard does NOT mean you’re running the latest version.

    For a quick fix to remove the overlay, add the following custom CSS to your site:

    body #load {
z-index: -1 !important;
}

    But note that there are also a lot of JavaScript errors on your site, so it’s quite likely that some of your site’s features may be broken.

    But as you’re using a commercial theme, we’re unable to install the theme and dig deeper to help you resolve this.

    Please contact your theme’s vendor for help. They built and sold the theme, and should be in the best position to help you.

    Please see your theme’s support info here: https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590/support

    Good luck!

    @threadi: Sorry, I started responding and got distracted… I didn’t realize you had answered already 😀

Viewing 2 replies - 1 through 2 (of 2 total)
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