Title: Website went missing Last modified: September 1, 2016 --- # Website went missing * Resolved [reinigraphi](https://wordpress.org/support/users/reinigraphi/) * (@reinigraphi) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/) * Hi Guys, * Need Some urgent help!! my website [http://pharmchem.com.sg/](http://pharmchem.com.sg/) is down, i cant even find the login page [http://www.pharmchem.com.sg/pharm/wp-admin/](http://www.pharmchem.com.sg/pharm/wp-admin/) * Call my hosting company and the following is their reply and they are not willing to help me on this. ================================= PHP Fatal error: Call to undefined function apply_filters() in C:\Inetpub\vhosts\pharmchem.com.sg\httpdocs\ pharm\wp-includes\load.php on line 317 ================================= * I was not able to fix this issue, any kind soul willing to help me on this?? my other wordpress website dont have this issue at all, dont know is it because of the hosting company. * Really hope that someone could help me & guide me thru this issue. Hope to hear from you guys soon. Viewing 9 replies - 1 through 9 (of 9 total) * [Navneil Naicker](https://wordpress.org/support/users/navzme/) * (@navzme) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707313) * Hi reinigraphi There are some files in your wp-includes directory that might be missing. If you know the version of WordPress you are using, you can download the fresh copy and try replacing the files inside wp-includes directory. * Please advise. * [Tanveer Sure](https://wordpress.org/support/users/tsure/) * (@tsure) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707314) * Hi, * I am going to have to ask you to follow the following steps that another volunteer by the name of Tara had recommended for PHP Fatal errors: * Fatal error in the output generally indicates either: (1) your theme doesn’t like your version of WordPress (2) you have a plugin that doesn’t like your version of WordPress (3) or you have an incomplete install/upgrade. * So, have you tried: * – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. – switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme- specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via[ FTP or SFTP](https://codex.wordpress.org/FTP_Clients) or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it. – [resetting the plugins folder ](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). – If the above troubleshooting steps fail to resolve the issue, try MANUALLY re-uploading all files and folders EXCEPT the wp-config. php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the [Manual Update](https://codex.wordpress.org/Updating_WordPress#Manual_Update) directions first! * Lets start with this and see where we are. * ~Tanveer * Thread Starter [reinigraphi](https://wordpress.org/support/users/reinigraphi/) * (@reinigraphi) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707340) * Hi Navneil Naicker, * I had tried to replace the wp-includes directory, its not working.. 🙁 * Hi tsure, * I had installed an auto update plugin since i started using this website, all along it had been auto updating, so i really dont what went wrong. * I had tried the following:- 1. Renamed the theme folder. 2. Renamed the plugin folder * Any other solution?? 🙁 Great thanks for all yours effort on helping me out. Really hope to hear from you guys again. * Thread Starter [reinigraphi](https://wordpress.org/support/users/reinigraphi/) * (@reinigraphi) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707342) * Hi tsure, * i had just MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Using the Manual Update directions. * But it not working tooo.. it really driving me crazy..:( * Any other solution?:( * [Tanveer Sure](https://wordpress.org/support/users/tsure/) * (@tsure) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707383) * Hi, * Not sure if it is your theme not liking the underlying WordPress. Did you try de-activating all plugins and then activating them one by one to find out the problematic plugin maybe? I did not see you mention the result of this. * Let me know what happened with this one. * ~Tanveer * Thread Starter [reinigraphi](https://wordpress.org/support/users/reinigraphi/) * (@reinigraphi) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707397) * Hi Tanveer , I had try deleting all plugin n the theme i used. Still it not working. Pls help it driving crazy:( * [Tanveer Sure](https://wordpress.org/support/users/tsure/) * (@tsure) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707422) * Hi, * If I understand correctly, what you are saying is that you had deleted all plugins and also the theme? So even a simple skeletal WordPress also doesn’t show up ? * If this is really the case then re-installing entire WordPress on the server from the beginning is the only thing I can think of. * What hosting are you using? * ~Tanveer * Thread Starter [reinigraphi](https://wordpress.org/support/users/reinigraphi/) * (@reinigraphi) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707432) * Hi Tanveer, * Great thanks for your time. Had manage to solve it. Once again great thanks for your effort:) * [Tanveer Sure](https://wordpress.org/support/users/tsure/) * (@tsure) * [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707433) * Hi, * Thats awesome ! phew ! How did you solve it ? Interested to know what the cause was and the solution. * Additionally, I would like to mention that if your specific question has been answered, we would love it if you would mark this topic as resolved in the right hand sidebar. This helps our volunteers find the topics that still need attention and more people will get helped, possibly like you did. * If you have another question you can always ask us again on this forum. * Thanks Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Website went missing’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 9 replies * 3 participants * Last reply from: [Tanveer Sure](https://wordpress.org/support/users/tsure/) * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/website-went-missing/#post-7707433) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics