Title: Website Update
Last modified: September 18, 2020

---

# Website Update

 *  [marketingbham](https://wordpress.org/support/users/marketingbham/)
 * (@marketingbham)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/)
 * I have inherited a website at work and am trying to make changes, but keep receiving
   error messages. When I go to update I get these error messages: “You cannot update
   because WordPress 5.5 requires PHP version 5.6.20 or higher. You are running 
   version 5.3.25.” and “Downloading update from [https://downloads.wordpress.org/release/wordpress-5.1.6-new-bundled.zip…](https://downloads.wordpress.org/release/wordpress-5.1.6-new-bundled.zip…)
   
   Download failed.: cURL error 6: Couldn’t resolve host ‘downloads.wordpress.org’
   Installation Failed”
 * I’ve tried making changes to the index.php file and receive this error message:“
   Unable to communicate back with site to check for fatal errors, so the PHP change
   was reverted. You will need to upload your PHP file change by some other means,
   such as by using SFTP.”
 * Does anyone have a place to start? The site is using the Hayden theme from [https://themetrust.com/](https://themetrust.com/),
   but we are having a hard time locating the login information for that site… because
   none of us were with the company when the website was created.
 * Would it be easier to just scrap the site and start over completely?
    -  This topic was modified 5 years, 8 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: not a request/feedback
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-update-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/#post-13424899)
 * > “You cannot update because WordPress 5.5 requires PHP version 5.6.20 or higher.
   > You are running version 5.3.25.”
 * Please update PHP
 * > but we are having a hard time locating the login information for that site…
   > because none of us were with the company when the website was created.
 * Check/Change Password, Username, Email in database:
    – The password is encrypted
   and stored in the database in the users table. To reset password, review [https://wordpress.org/support/article/resetting-your-password/](https://wordpress.org/support/article/resetting-your-password/)–
   Username is also stored in the users table. To change username, click the edit
   button (the pencil icon) next to your user and change what is entered into the
   user_login field. – To change the email address for the admin user account, click
   the edit button (the pencil icon) next to your user and change what is entered
   into the user_email field.
 *  Thread Starter [marketingbham](https://wordpress.org/support/users/marketingbham/)
 * (@marketingbham)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/#post-13424997)
 * When I try to update the PHP I get this message: “Unable to communicate back 
   with site to check for fatal errors, so the PHP change was reverted. You will
   need to upload your PHP file change by some other means, such as by using SFTP.”
 * We have the login information for the backend of the WordPress side, but we cannot
   update the email address (we don’t have access to the old email address). When
   I send an email change request I don’t receive an email and we have tried multiple
   times to reset.
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/#post-13425113)
 * > cannot update the email address (we don’t have access to the old email address).
   > When I send an email change request I don’t receive an email
 * Possible reasons for not getting email see [https://wordpress.org/support/topic/password-reset-not-sending-email/?view=all#post-8988847](https://wordpress.org/support/topic/password-reset-not-sending-email/?view=all#post-8988847)
 * Also, you may find this useful [https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/](https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/)
 *  Thread Starter [marketingbham](https://wordpress.org/support/users/marketingbham/)
 * (@marketingbham)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/#post-13425294)
 * Thank you for your help! Unfortunately, none of those suggestions have worked.
 * I just deleted the old theme, downloaded/installed a new theme, and I am still
   getting this error message when trying to update the site: “Downloading update
   from [https://downloads.wordpress.org/release/wordpress-5.1.6-new-bundled.zip…](https://downloads.wordpress.org/release/wordpress-5.1.6-new-bundled.zip…)
   
   Download failed.: cURL error 6: Couldn’t resolve host ‘downloads.wordpress.org’
   Installation Failed”
 *  [mgilarchi](https://wordpress.org/support/users/mgilarchi/)
 * (@mgilarchi)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/#post-13426710)
 * Bonjour,
    Je m’excuse d’écrire ici, je n’arrive pas à ouvrir un nouveau sujet…
   je viens de chercher pendant 30 minutes pourtant… Ce matin, pleine d’enthousiasme,
   j’ai décidé de mettre mon site internet à jour après plusieurs mois de “dormance”.
   Je commence donc par mettre à jour tout ce qu’il faut. Et là, plus rien, plus
   d’accès à rien… Un code d’erreur apparait :
 * “Warning: require_once(/homepages/1/d553724015/htdocs/wp-includes/class-wp-object-
   cache.php): failed to open stream: No such file or directory in /homepages/1/
   d553724015/htdocs/wp-includes/cache.php on line 12
 * Fatal error: require_once(): Failed opening required ‘/homepages/1/d553724015/
   htdocs/wp-includes/class-wp-object-cache.php’ (include_path=’.:/usr/lib/php7.2′)
   in /homepages/1/d553724015/htdocs/wp-includes/cache.php on line 12
 * Ca fait plus de 2h que je cherche comment revenir en arrière, sachant que je 
   n’ai plus du tout accès à mon WP…
 * Quelqu’un aurait-il une idée ? c’est mon site professionnel, il faut que je trouve
   une solution ce week-end.
    Merci par avance.
 * Encore désolée de poster ça ici.
    Marie

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Website Update’ is closed to new replies.

## Tags

 * [download](https://wordpress.org/support/topic-tag/download/)
 * [error message](https://wordpress.org/support/topic-tag/error-message/)
 * [Failed](https://wordpress.org/support/topic-tag/failed/)
 * [installation](https://wordpress.org/support/topic-tag/installation/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 3 participants
 * Last reply from: [mgilarchi](https://wordpress.org/support/users/mgilarchi/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/website-update-2/#post-13426710)
 * Status: not resolved

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