Support » Fixing WordPress » Website unstable after updating multiple plugins

  • When I first began working on my company’s WordPress site in May, there were several plugins that needed updating. From the WordPress Updates page I selected multiple plugins and clicked Update Plugins. Afterwords the WP Admin page went down. I couldn’t access the dashboard or the login pages on Chrome or other browsers. A couple of the pages on the site were also down, all returning a 500 Internal Server error. I told me supervisor who says he didn’t see anything in the error logs, but refreshed the server (?) which fixed it. Since then, every once in a while the wp-admin page will go down again with the same message. Sometimes it is after another plugin update (recently the culprit was Yoast SEO) but sometimes it seems to happen randomly overnight. I realize it when I get in, in the morning.
    My supervisor says this issue only came up after my updating multiple plugins at once, but we don’t know the cause due to it also happening without updating plugins.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thank you for the response.

    If I enable wp_debug and wp_debug_log, will it affect the day-to-day operations of the site when there are no errors?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    A tiny bit, but if something shows up in the log it will pay off big time. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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