Title: website trashed
Last modified: August 30, 2016

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# website trashed

 *  [barbeline](https://wordpress.org/support/users/barbeline/)
 * (@barbeline)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/website-trashed/)
 * i just downloaded the new version and i cant access my menus or any dashboard
   at the bottom of my site it says This is a demo store for testing purposes — 
   no orders shall be fulfilled.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/website-trashed/#post-6284239)
 * > i just downloaded the new version
 * new version of what? WordPress? Theme? Plugin?…
    [http://codex.wordpress.org/Forum_Welcome#Include_as_Much_Information_as_Possible](http://codex.wordpress.org/Forum_Welcome#Include_as_Much_Information_as_Possible)
 *  Thread Starter [barbeline](https://wordpress.org/support/users/barbeline/)
 * (@barbeline)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/website-trashed/#post-6284384)
 * hello Tara
    it was a new version of wordpress it was asking me to download when
   i did it trashed everything i couldnt see anything until now i cant get access
   to my website
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/website-trashed/#post-6284412)
 * Have you tried:
    – Flushing any caching plugins you might be running, as well
   as server and/or browser caches. – deactivating ALL (yes all) plugins temporarily
   to see if this resolves the problem (plugin functions can interfere). If this
   works, re-activate them individually (one-by-one) to find the problematic plugin(
   s). – If you can’t get into your admin dashboard, try [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by [FTP](http://codex.wordpress.org/FTP_Clients). Sometimes, an apparently inactive
   plugin can still cause problems. Also remember to deactivate any plugins in the
   mu-plugins folder (if you have created such folder). The easiest way is to rename
   that folder to mu-plugins-old. – switching to the unedited default Twenty Fifteen
   theme for a moment using the WP dashboard to rule out any theme-specific issue(
   theme functions can interfere like plugins). If you don’t have access to your
   admin area, use [FTP ](http://codex.wordpress.org/FTP_Clients)or whatever file
   management application your host provides. Navigate to /wp-content/themes/ and
   switch to the default theme by renaming your current theme’s folder by adding“-
   old” to the end of the folder name. Alternately, you can remove other themes 
   except the default theme. That will force your site to use it. – If all the above
   steps do not resolve the issue, then try **MANUAL** updating. Download a fresh
   copy of the WordPress .zip file to your computer, unzip it, and use that to copy
   up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory.
   You may need to delete the old copies of files & folder on your server before
   uploading the new ones. Read the [Manual Update ](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
   directions first. – **If you haven’t already done, always backup everything (
   including your database) before doing any actions, just in case something really
   goes wrong.**

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘website trashed’ is closed to new replies.

## Tags

 * [noaccess](https://wordpress.org/support/topic-tag/noaccess/)
 * [trashed](https://wordpress.org/support/topic-tag/trashed/)
 * [website](https://wordpress.org/support/topic-tag/website/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/website-trashed/#post-6284412)
 * Status: not resolved

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