Support » Fixing WordPress » Website 'Timing Out' only on some computers/browsers

  • Resolved perntap


    Hi Forum

    I’m new to the WordPress Forum, so please excuse me if I’m not conveying the issue properly.

    We have two websites that some people are having issues accessing. They are receiving a ‘This site can’t be reached. took too long to respond. ERR_CONNECTION_TIMED_OUT‘ message.

    I am not the web developer (for this particular website), simply an editor so any resources I can point our web developer to would be great. They don’t even want to accept that it might be the website and not the viewers setup (eg. computer/browser etc). They keep saying it’s the viewer’s browser. But in all my time as a web designer, I’ve never seen this issue before. One of our visitors says they just recently purchased a new Mac and the website still isn’t showing.

    Things I have tried to do to rectify the issue:

    • I optimized all of the images as much as I could – because I thought it was this at first..
    • Cut down the scrolling home page so it’s not so long
    • Deactivated plugins

    …but people are still having issues

    FYI – We have another website having the same issue but it’s Version 4.3.4.


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  • Hi @perntap!

    The most common cause of this error is a problem with your webserver or host.

    To test if it’s related to your plugins or themes, you can disable all of your plugins, and switch to one of the default themes, and see if your visitors are able to load your site. If they can, try re-enabling your plugins and theme until something causes the site to stop loading. This will help you narrow down the cause, if it’s a plugin or theme.

    I’d also recommend trying a site uptime service to check how often this problem is occurring.

    This error can occasionally be caused by the visitor’s computer having connection problems, but it’s unlikely that multiple people would be having the same problem caused by their browser.

    Thank you Gary.

    I’ll focus more on the server provider then and stop harassing the web developer. I’ve found this resource which I’ll pass on to them. It has a few server settings we can play with:

    I was starting believe the web developers and think that it actually WAS the visitor’s browser. But it’s highly unlikely isn’t it?

    Thanks again for your help.


Viewing 2 replies - 1 through 2 (of 2 total)
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