Support » Plugin: Jetpack by WordPress.com » Website stats disappear after disconnection and reconnection

  • Resolved pizzapie79

    (@pizzapie79)


    Hi, I have a multisite website and I’ve had some issue with jetpack. I’ve made a copy of mt website for development and right after I’ve noticed “unknown_token: It looks like your Jetpack connection is broken.” error on my production website.

    Following others support topics I’ve disabled Jetpack, then I’ve riconnected it and now all my stats are gone 🙁

    Like it’s written here (https://wordpress.org/support/topic/stats-lost-after-jetpack-deactivation/) I guess I need to reconnect my website to the right ID… but I don’t know how to do this. Can you please help me?

    Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • I guess you’ll need to know the website url or my wordpress.com account, right?
    How can I send them to you privately?

    Plugin Support KokkieH

    (@kokkieh)

    I guess you’ll need to know the website url or my wordpress.com account, right?
    How can I send them to you privately?

    We’ll need to know that info, yes. If you don’t want to share it here in the forums, please open a support ticket at https://jetpack.com/contact-support/?rel=support instead.

    Thank you for your fast answer, I’ve done it right now.
    I’ll wait for your answer 🙂

    Just a further question: to prevent this from happening again in the future, can you please tell me the “right way” to move a website connected with jetpack in a development area?

    Thanks again!

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Jetpack will _usually_ present a question in the Dashboard when it notices a site has moved, “Is this a development site, or a new location for the live site?” and _usually_ all you need to do is pick the right answer.

    That doesn’t always happen though, and we’re still collecting the rare instances of it so we can find an effective solution.

    If you notice that this is frequently happening, or you just don’t want to risk it again, just force Staging Mode in the wp-config.php file of the staging site: https://jetpack.com/support/staging-sites/

Viewing 4 replies - 1 through 4 (of 4 total)
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