Support » Fixing WordPress » Website Showing nothing…Totally blank!

  • My site has been up and running, no problems, really happy with it but today for no understandable reason, it refuses to load showing only a blank white screen.

    My WordPress site is my main portal for my business so I need this fixed asap, within the next 24 hours. Having just released new content, not having my website available could be costing me money so this isn’t acceptable.

    Please also bear in mind that I am not a web developer and therefore, if I need to do anything, easy to understand instructions in plain English would be appreciated.

    Thanks

Viewing 15 replies - 1 through 15 (of 26 total)
  • The site by the way is http://www.scarletviewmedia.com

    Tried deactivating all my plugins and still nothing, now it’s asking me to connect to wordpress and it won’t accept my password.

    Christine Rondeau

    (@crondeau)

    Volunteer Forum Moderator

    Have you tried deactivating the theme too? It could be a theme issue.
    Via FTP access, just rename your theme to old-themename and that should then revert to the default theme.

    Have you also tried resetting the password?

    Hi Christine, could you explain to me what FTP access is?

    Sorry, like I said, I am new to all this…

    Christine Rondeau

    (@crondeau)

    Volunteer Forum Moderator

    If you don’t have FTP access how did you deactivate all the plugins? Perhaps you did that through the admin before it kicked you out….

    Anyway, here is more info about FTP – http://codex.wordpress.org/FTP_Clients
    you should also contact your hosting provider and see if they can help. Perhaps there’s an error log that might provide some info on how this happened. They will have info about FTP as well.

    I didn’t set up the hosting so I guess I need to contact the guy who sorted that out for me meaning this will take longer than a day which is really not on.

    What would have caused this? Updates to plugins?

    Christine Rondeau

    (@crondeau)

    Volunteer Forum Moderator

    Here’s a list of common WordPress error – http://codex.wordpress.org/Common_WordPress_Errors#The_White_Screen_of_Death
    Hopefully your guy wil get in touch soon and be able to help out.

    Hopefully, I have a new example of my services out there, released today, focussed on increasing traffic to the site to generate work, plus 4 client consultations in the next week reliant upon information provided by the website to be forwarded onto their head offices and the site has been messed up by a screwy update and has been rendered obsolete until it is back up and running in the state it was only yesterday.

    Thank you for your help up til now Christine, I appreciate your time.

    Is there any kind of “proper” technical support, i.e. raise a ticket and someone gets in your site for you to fix it or are we just expected to do this ourselves despite if, like me, you don’t really understand what all these errors mean and where the fixes lie in the site?

    Business website now down for over 24 hours due to what looks like a screwy update. Brilliant…

    Moderator Andrew Nevins

    (@anevins)

    Forum moderator

    Here’s the technical support at WordPress http://jobs.wordpress.net/

    Are they not positions which would require me to pay someone to fix a problem that hasn’t been caused by me and has thus knocked down a website I need to make money, ergo, meaning I would be expected to pay someone to fix an issue caused by a third party, spending money I don’t have so I can get my website back online so I can actually make some money?

    Or are those positions non-paid?

    Moderator cubecolour

    (@numeeja)

    ɹoʇɐɹǝpoɯ

    Remember, WordPress is free software. Everyone here on WordPress.org is a volunteer including the moderators. As Andrew suggested (but could have expressed better), you can hire someone to work on your issue. Alternatively or you can learn how to approach the problem by providing as much relevant information as possible on the forum and following suggestions.

    I appreciate the effort put in by volunteers I really do but WordPress is an enormous organisation now, why doesn’t it use some of the revenue it generates to implement proper tech support? Why should I now have to pay money to fix an issue that I didn’t cause? If I broke into your house, broke your TV, then came round the following morning expecting you to pay me to fix it would you think that fair? Probably not…

    OK, so details about the error…

    My site is hosted on a server organised for me by a friend. Everything worked perfectly after having taught myself how to build the site and spent 5 months doing so, finally got it up and running how I wanted. Yesterday I logged in to update a page after having updated plugins I was told to update. I then tried to update the page but couldn’t use the html tab to input an embed code for a Vimeo video, I then tried checking the page and got “The White Screen of Death”

    I have deactivated all the plugins to no avail, did the 2012 and 2011 updates to no avail and as I am not a web developer, do not understand a lot of the technical jargon used in the fix suggestions so as it stands I am stuck with a white page as a website which could be losing me money everyday.

    Moderator Andrew Nevins

    (@anevins)

    Forum moderator

    Using your analogy of breaking a paid-for item, did you pay for your theme or plugins? If so, there could be better-suited support for you.

    Yes, I paid for the theme, I’m generally happy to pay for things to get access to support.

    Do you think it’s right to expect someone to pay for a fix to an issue that isn’t caused by the person affected by the issue Andrew Nevins? I certainly don’t.

Viewing 15 replies - 1 through 15 (of 26 total)
  • The topic ‘Website Showing nothing…Totally blank!’ is closed to new replies.