Title: Website search issue Last modified: October 23, 2024 --- # Website search issue * Resolved [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/) * (@dmitrysomnowellmarketing) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/) * We have a problem adding products to a new order in the admin panel: [https://i.imgur.com/N8KXC96.png](https://i.imgur.com/N8KXC96.png) * Search does not work and it does not work specifically for the F20 request. * On the All products page, product search is carried out normally: * > [View post on imgur.com](https://imgur.com/5wMtBDy) * All 23 products are visible. But these products are not in the order. * But the search works normally if you search for something else, for example, the F30 model * > [View post on imgur.com](https://imgur.com/WRTvaHd) * We disabled all plugins and installed the standard theme and still the search does not work as it should. * A link to our site: [https://sq-shop.somnowell.com/](https://sq-shop.somnowell.com/) * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 9.3.3Legacy REST API Package Version: ✔ 1.0.4Action Scheduler Version: ✔ 3.8.1Log Directory Writable: ✔WP Version: 6.6.2WP Multisite: –WP Memory Limit: 4 GBWP Debug Mode: ✔WP Cron: ✔Language: en_USExternal object cache: –### Server Environment ###Server Info: ApachePHP Version: 8.1.9PHP Post Max Size: 128 MBPHP Time Limit: 60PHP Max Input Vars: 1000cURL Version: 7.77.0OpenSSL/1.1.1qSUHOSIN Installed: –MySQL Version: 5.7.39Max Upload Size: 128 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###attachment: 1384nav_menu_item: 102oembed_cache: 36page: 49post: 102product: 467product_variation: 625revision: 1shop_coupon: 214shop_order_placehold: 11252wp_font_face: 33wp_font_family: 12wp_global_styles: 1wp_navigation: 2wpcf7_contact_form: 6### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ❌Error messages should not be shown to visitors.### Active Plugins (6) ###WPML Multilingual CMS: by OnTheGoSystems – 4.6.13WooCommerce Legacy REST API: by WooCommerce – 1.0.4WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.8WooCommerce: by Automattic – 9.3.3WPML SEO: by OnTheGoSystems – 2.1.0.1WPML String Translation: by OnTheGoSystems – 3.2.14### Inactive Plugins (34) ###Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.3.1Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.6.1Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.9Advanced Woo Search: by ILLID – 3.18All-in-One WP Migration: by ServMask – 7.87All-in-One WP Migration Unlimited Extension: by ServMask – 2.51Buy Once or Subscribe for WooCommerce Subscriptions: by eCommerce Tools – 4.2.0CF7 to Webhook: by Mário Valney – 3.0.4Classic Editor: by WordPress Contributors – 1.6.5Contact Form 7: by Takayuki Miyoshi – 5.9.8Contact Form 7 Multilingual: by OnTheGoSystems – 1.3.1CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.7Customer Reviews for WooCommerce: by CusRev – 5.61.1Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.5Custom Unyson: by SWM – 2.7.31Drag and Drop Multiple File Upload - Contact Form 7: by Glen Don L. Mongaya – 1.3.8.3Klaviyo: by KlaviyoInc. – 3.4.1One Click Accessibility: by One Click Accessibility – 2.1.0Redirection: by John Godley – 5.5.0Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6Repeat Order for Woocommerce: by polyres – 1.3.3Show Current Template: by JOTAKI Taisuke – 0.5.2Ultimate Addons for Contact Form 7: by Themefic – 3.4.7UpsellWP Lite - WooCommerce Upsell, Cross-sell and Order Bumps: by UpsellWP – 2.1.4UpsellWP PRO - WooCommerce Upsell, Cross-sell and Order Bumps: by UpsellWP – 2.1.1WooCommerce.com Update Manager: by Automattic – 1.0.3WooCommerce PayPal Payments: by WooCommerce – 2.9.3WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.13.6WooCommerce Shipping & Tax: by WooCommerce – 2.8.2WooCommerce Subscriptions: by WooCommerce – 6.8.0WooPayments: by WooCommerce – 8.3.1WP Mail SMTP Pro: by WP Mail SMTP – 4.1.1WP Sitemap Page: by Tony Archambeau – 1.9.4Yoast SEO: by Team Yoast – 23.6### Must Use Plugins (2) ###Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0WP Engine Cache Plugin: by WP Engine – 1.3.2### Settings ###Legacy API Enabled: ✔Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)subscription (subscription)variable (variable)variable subscription (variable-subscription)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: ✔HPOS feature enabled: ✔Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStoreHPOS data sync enabled: –### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 14 MB### WC Pages ###Shop base: #82 - /collections/Cart: #83 - /cart/ - Contains the [woocommerce_cart] shortcodeCheckout: #84 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #85 - /my-account/Terms and conditions: #57 - /terms-of-service/### Theme ###Name: StorefrontVersion: 4.6.0Author URL: https://woocommerce.com/Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child themeWooCommerce Support: ✔### Templates ###Overrides: –### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-bannernavigationonboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: experimental-blocksminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemblueprintreactify-classic-payments-settingsDaily Cron: ✔ Next scheduled: 2024-10-23 13:05:23 -07:00Options: ✔Notes: 85Onboarding: completed### Action Scheduler ###Canceled: 33Oldest: 2024-10-09 01:20:05 -0700Newest: 2024-10-21 21:30:06 -0700Complete: 7,906Oldest: 2024-09-22 07:22:38 -0700Newest: 2024-10-23 04:51:03 -0700Failed: 34Oldest: 2024-10-09 00:49:23 -0700Newest: 2024-10-23 04:51:03 -0700Pending: 8Oldest: 2024-10-23 08:47:36 -0700Newest: 2025-02-14 16:27:39 -0800### Status report information ###Generated at: 2024-10-23 05:18:41 -07:00 ``` Viewing 11 replies - 1 through 11 (of 11 total) * [Reynier (a11n)](https://wordpress.org/support/users/reynierc/) * (@reynierc) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18094368) * Hi [@dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/), * I see you’re having trouble searching for the F20 product while adding new orders from the admin panel, but the search for other products like F30 works fine. It’s good that you’ve already tried disabling plugins and switching to a default theme. * Since the issue persists even with defaults, there might be something specific with the F20 product causing the issue. Could you please check if the F20 product has any unique properties or settings, such as visibility restrictions, that might be different from the F30 model and other products? * To check the F20 product for unique properties or settings, follow these steps in your WooCommerce admin area: 1. Go to **Products** and search for the F20 product. 2. Click on the F20 product to edit it. 3. Check the following sections in the product data: * - **General:** Look at the stock status to ensure it’s not set to “Out of stock,” and verify that the visibility setting is “Catalog/search.” - **Inventory:** Make sure “Manage stock” is set appropriately and the product isn’t marked as “Sold Individually” if it should be available for bulk orders. - **Linked Products:** Ensure that there are no unexpected configurations under“ Upsells” or “Cross-sells” that might affect search functionality. - **Attributes:** If the F20 uses specific attributes, make sure they are set correctly and are comparable to those of other searchable products like the F30. - **Advanced:** Here, check if the menu order is set in a way that might affect its visibility or if there are custom purchase notes that could be causing issues. * Remember to click **Update** if you make any changes to save them. * Please let me know how it goes. * Thread Starter [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/) * (@dmitrysomnowellmarketing) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18100200) * _General: Look at the stock status to ensure it’s not set to “Out of stock,” and verify that the visibility setting is “Catalog/search.”_ * It’s a Variable product, it’s not Out of stock. This product is marked as Shop and search results * _Inventory: Make sure “Manage stock” is set appropriately and the product isn’t marked as “Sold Individually” if it should be available for bulk orders._ * Sold individually – option is not selected. * _Linked Products: Ensure that there are no unexpected configurations under “Upsells” or “Cross-sells” that might affect search functionality._ * Linked Products – Empty, nothing selected. * _Attributes: If the F20 uses specific attributes, make sure they are set correctly and are comparable to those of other searchable products like the F30._ * There is no difference in the parameters of the two products. There are 2 parameters: Vendor and Size * _Advanced: Here, check if the menu order is set in a way that might affect its visibility or if there are custom purchase notes that could be causing issues._ * There’s nothing selected. Everything is the same as other products. * ** The problem is not in any one product, but in the search as a whole.** * For example, the search does not find anything on the request AirFit [https://i.imgur.com/xos2mUl.png](https://i.imgur.com/xos2mUl.png) * Although the usual search it finds 70 products [https://i.imgur.com/aqVj2jx.png](https://i.imgur.com/aqVj2jx.png) * But if we write the name in full, everything works [https://i.imgur.com/yWBIBLi.png](https://i.imgur.com/yWBIBLi.png). * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18102171) * Hello [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/), * Thank you for your reply. * It seems something is interfering with WooCommerce’s search functionality. * I understand you’ve already tried disabling plugins, but for more effective troubleshooting, I recommend creating a staging site to run a [conflict test](https://woocommerce.com/document/how-to-test-for-conflicts/). This will help identify the exact cause of the issue. * Let me know when you have set up a staging site and performed the [conflict test](https://woocommerce.com/document/how-to-test-for-conflicts/). * Looking forward to your response. 🙂 * Thread Starter [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/) * (@dmitrysomnowellmarketing) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18106620) * Dear support, We have disabled absolutely all plugins.[https://i.imgur.com/hWni4uh.png](https://i.imgur.com/hWni4uh.png) Changed theme to StorefrontVersion: 4.6.0[https://i.imgur.com/ZKsKra5.png](https://i.imgur.com/ZKsKra5.png) But search still does not work in normal mode.For the F20 request, it shows absolutely not what is needed.[https://i.imgur.com/g7nSVhd.png](https://i.imgur.com/g7nSVhd.png) There should be more than 40 products[https://i.imgur.com/HP44HcM.png](https://i.imgur.com/HP44HcM.png) For the Airfit request, nothing shows up at all[https://i.imgur.com/jGob72i.png](https://i.imgur.com/jGob72i.png) Although there are more than 100 such products[https://i.imgur.com/8nsblgo.png](https://i.imgur.com/8nsblgo.png) We are not the only ones with a search problem[https://wordpress.org/support/topic/search-results-relevancy/](https://wordpress.org/support/topic/search-results-relevancy/) I think that we also have a problem because of the special symbol TMSince all the names contain it AirFit™ and so on.I want to know. Can you offer any solution to this problem? * Plugin Support [EastOfWest a11n](https://wordpress.org/support/users/eastofwest/) * (@eastofwest) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18109067) * Hi [@dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/), this certainly is peculiar. * I’m not convinced the issue is just the normal appearance of `F20` or the `™` symbol per se. I did a quick test on my sandbox site and added some of the names from your earlier screenshots. The search from both the product list and within the Order edit screen seems to work as expected, making it seem like the issue is specific to your site’s particular setup. * ![](https://i0.wp.com/cldup.com/BKymTHi5dm.png?ssl=1) * **Before you continue, please make a site backup**. * First, let’s try to rebuild indexes that play a part in this process. This could fix issues that may have resulted from adding the products. 1. Go to WP Admin > WooCommerce > Status > Tools. 2. Click the two **Clear transients** buttons. 3. Click the **Product Lookup Tables** > **Regenerate** button. * Once that’s done, test your workflow again to see if the issue has been resolved. * If not, here’s what’s next: your System Status Report shows your site is set to English, but your screenshots show you also have Spanish as a secondary language. I assume this explains why you have duplicate product names, for instance `AirFit** ™** F20` shows up twice? * I’ve encountered character encoding issues in similar circumstances before, and that can sometimes lead to unexpected behavior. So, let’s see what we can find. 1. When you’re in the Edit order screen and searching for products, can you right- click anywhere, select **Inspect** from the context menu, and select **Console**? Do you see any errors appear in the panel as you search for products? Feel free to share a screenshot of what you see there. 2. If you go to WP Admin > Product, can you click the **Export** button and export your products (select only the **Name and Description columns**, no need for the rest). Inspect the resulting file, and check to see if you see any odd characters. You can upload that file somewhere as well, and share the link here so we can have a closer look. * I look forward to your reply! * Thread Starter [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/) * (@dmitrysomnowellmarketing) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18115729) * We did everything as you recommended. **Click the two Clear transients buttons. Product transients cleared.2 transients rows cleared.Click the Product Lookup Tables > Regenerate button.Lookup tables are regenerating.Once that’s done, test your workflow again to see if the issue has been resolved.No, it didn’t help. [https://i.imgur.com/pyEuSQU.png](https://i.imgur.com/pyEuSQU.png)If not, here’s what’s next: your System Status Report shows your site is set to English, but your screenshots show you also have Spanish as a secondary language. I assume this explains why you have duplicate product names, for instance AirFit™ F20 shows up twice?\*\*Yes, we use WPML Multilingual CMS and WooCommerce Multilingual& Multicurrency.But they are currently disabled.When you’re in the Edit order screen and searching for products, can you right-click anywhere, select Inspect from the context menu, and select Console? Do you see any errors appear in the panel as you search for products? Feel free to share a screenshot of what you see there. There are no errors.[https://i.imgur.com/xMetM51.png](https://i.imgur.com/xMetM51.png) [https://i.imgur.com/HQRONMA.png](https://i.imgur.com/HQRONMA.png)[https://i.imgur.com/68o8As4.png](https://i.imgur.com/68o8As4.png) F20 also has no errors.[https://i.imgur.com/kD1rodq.png](https://i.imgur.com/kD1rodq.png) [https://i.imgur.com/zDGWKf4.png](https://i.imgur.com/zDGWKf4.png)The search is returning something but the results are incorrect.[https://i.imgur.com/tOwnvZM.png](https://i.imgur.com/tOwnvZM.png) It just returns an empty result.If you go to WP Admin > Product, can you click the Export button and export your products (select only the Name and Description columns, no need for the rest). Inspect the resulting file, and check to see if you see any odd characters. You can upload that file somewhere as well, and share the link here so we can have a closer look.I don’t see anything extra. You can download the file from this link:[https://sq-shop.somnowell.com/wp-content/uploads/wc-product-export-5-11-2024-1730819436740.csv](https://sq-shop.somnowell.com/wp-content/uploads/wc-product-export-5-11-2024-1730819436740.csv). * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18119496) * Hello [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/), * Thank you for sharing screenshots. * In this screenshot, I noticed there are a few failed AJAX requests. Could you click on these and check more details? * Please share screenshots after you open the details. * ![](https://i0.wp.com/snipboard.io/qOPjdn.jpg?ssl=1) * Looking forward to your response. 🙂 * Thread Starter [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/) * (@dmitrysomnowellmarketing) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18120193) * **In this screenshot, I noticed there are a few failed AJAX requests. Could you click on these and check more details? * This happens when an Ajax request is canceled when a new character is entered in the search field. * > [View post on imgur.com](https://imgur.com/WP8KFAK) * > [View post on imgur.com](https://imgur.com/5pHPUds) * > [View post on imgur.com](https://imgur.com/OVLgrJ0) * This is not an error. * [Jonayed (woo-hc)](https://wordpress.org/support/users/jonayedhosen/) * (@jonayedhosen) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18126529) * Hi [@dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/), * It looks like you’re encountering several errors when trying to search for a product using specific terms on your Orders page, particularly with the term “** F20**.” From what I can see, an `admin-ajax.php` error is occurring, which may indicate something is blocking this specific search term. * Generally, `admin-ajax` requests can result in 403 errors if there’s interference. Could you check the response for this request and see if it provides any additional details on the error? * Additionally, I recommend consulting your hosting provider to investigate further, as this type of issue often relates to security measures like **_ModSecurity _** or **_Web Application Firewalls (WAF)_** that may be blocking certain requests. * Please let us know what you find, and if you need further assistance! * Thread Starter [dmitrysomnowellmarketing](https://wordpress.org/support/users/dmitrysomnowellmarketing/) * (@dmitrysomnowellmarketing) * [1 year, 6 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18129153) * **Generally, AJAX requests can result in 403 errors if there’s interference. Could you check the response for this request and see if it provides any additional details on the error?** * Once again, I tell you that this is not an error. * > [View post on imgur.com](https://imgur.com/r3hga5W) * The request was canceled because a new character was added to the search field before the current request was completed. If you press the keys on the keyboard once a second, all requests will be canceled, since there is already a new search condition. * > [View post on imgur.com](https://imgur.com/EBY1IB9) * This is definitely not the problem. There are no firewalls on the server. We sent all the information in the first message. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 year, 5 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18132374) * To help us troubleshoot further, we’ll need a complete System Status Report. I noticed that database information was redacted in your initial report. If you’d prefer to keep your report private, you can use tools like [quickforget.com](https://quickforget.com/) or [Pastebin](https://pastebin.com/) to share information on this forum. keep the file visible for a few days so we can take a closer look, and then delete it.  Also, could you check if there are any server-side errors that might be affecting WooCommerce? These errors are often recorded in your site’s **error logs**, which can be accessed through your hosting control panel (such as cPanel or Plesk) or by contacting your hosting provider for assistance. * If you’re able to locate any recent error messages related to WooCommerce, please share those here. This information can give us more insight into what might be causing the issue. * Additionally, could you please provide a screenshot of the **Product settings( Product data)** for the specific products where the search isn’t working (e.g., model F20)? This will allow us to replicate the setup on our end and get a better understanding of the issue. The more information we have, the more accurately we can assist you. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Website search issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [encoding](https://wordpress.org/support/topic-tag/encoding/) * [i18n](https://wordpress.org/support/topic-tag/i18n/) * 11 replies * 6 participants * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/website-search-issue/#post-18132374) * Status: resolved