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Website randomly stopped working (14 posts)

  1. aramikk
    Member
    Posted 3 years ago #

    Hi guys,

    I recently updated our plugins and for some reason the website has stopped functioning properly, no pages load and no content is display.

    The url is http://allstone.net.au/ < as you can see, its completely switched off.

    Can anyone please help with this?

    Thank you!

  2. Anthony
    Member
    Posted 3 years ago #

    The problem seems to be with one of your plugins, Try going through and enabling them one at a time, to see which one is causing the issues, then maybe contacting the plugin owner and telling him/her of this problem sounds like an epic idea.

  3. aramikk
    Member
    Posted 3 years ago #

    Hi there, thanks for the post.. I have tried disabling them and re-enabling one by one and am still receiving the error.

    Any other ideas?

  4. Anthony
    Member
    Posted 3 years ago #

    Maybe manually re-uploading the WordPress files, backup first though

  5. aramikk
    Member
    Posted 3 years ago #

    The thing is, the website was setup by a third party.. in the process they disabled templates & plugins.. I'm not sure as to what customer work they have done previously. I have managed to switch on the plugins section but am still not able to access the templates.

    I'll try backing up and re-uploading.

  6. Anthony
    Member
    Posted 3 years ago #

    alright, post the results

  7. aramikk
    Member
    Posted 3 years ago #

    Hey Anthony,

    I re-uploaded them, but am still receiving the same errors.

  8. Anthony
    Member
    Posted 3 years ago #

    What about the .htaccess file in your web root? try renaming it to htaccess.bak and see if the problems continue.

  9. aramikk
    Member
    Posted 3 years ago #

    Still no difference =/

  10. Anthony
    Member
    Posted 3 years ago #

    This is definitely mind boggling... maybe try increasing the memory in php
    add the following to your .htaccess

    php_value memory_limit 32M

    or

    php_value memory_limit 64M
  11. aramikk
    Member
    Posted 3 years ago #

    I know, not sure whats been done originally.. starting to get frustrating!

    Still nothing =/

  12. Anthony
    Member
    Posted 3 years ago #

    Maybe its the error that appears on the pages:
    Fatal error: Call to undefined function get_group() in /home/allsoupr/public_html/user_name/wp-content/themes/allstone/sidebar.php on line 54 also check and see if there are any other index files in the root directory.

  13. aramikk
    Member
    Posted 3 years ago #

    Its erroring all over the place.. nope, no other index files in the root either.

  14. Anthony
    Member
    Posted 3 years ago #

    I cant think of any other cause... Maybe looking at some error logs will give you a clue?

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