Website page does not display (2 posts)

  1. wnfoster
    Posted 2 years ago #

    Help, I am new to this and I'm not sure what to do. I was installing plug-ins for my website and now I cannot access my site. I was using Internet Explorer and got the message that the web page cannot be displayed. I have checked with GoDaddy and my domain name is pointed to the correct name servers with Host Gator.
    I tried opening with Chrome and received this error message: This webpage has a redirect loop, The webpage at http://my-work-place.com/wp-login.php?redirect_to=http%3A%2F%2Fmy-work-place.com%2Fwp-admin%2Fplugins.php&reauth=1

    Please provide some assistance so that I can get back into my site.


  2. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Try these steps:
    - deactivate all plugins and see if the problem persists. If it solves the problem, activate plugins one by one until you find the problematic one
    - revert to Twenty Twelve theme and see if the issue is theme-specific
    - delete inactive plugins in any
    - reinstall WordPress manually from a freshly downloaded copy except wp-content. Do not overwrite files/ folders but delete them before reinstalling.

    Use FTP or your hosting control panel if you cannot access dashboard.
    Backup your site including database so that you can restore in case anything goes wrong.

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