Title: Website Owner Not Admin
Last modified: August 31, 2016

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# Website Owner Not Admin

 *  [Katie Dahl](https://wordpress.org/support/users/katiedahl/)
 * (@katiedahl)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-owner-not-admin/)
 * Okay, today I talked with a new potential client who has found himself in quite
   the pickle. I’ve exhausted my thoughts as to how to help him, so I am hoping 
   that someone else might have an idea:
 * He had a falling out with his designer, who was doing his updates for him. I 
   assume he hasn’t had the updates done in awhile because of this; honestly not
   sure what version he is using.
 * He has his password saved in his cookies but doesn’t know it himself. From what
   he was able to tell me over the phone, it seems like he is not his site administrator.
   I assumed that the designer was still the admin, but when we contacted him, he
   said he no longer had access to that site.
 * When I tried talking through resetting his password, just so I could take a look,
   he got WordPress said they would send an email… but he has not gotten it, and
   checked alternative email accounts & spam folder.
 * So, I’ve got this guy, and I have no idea how to get access to the back end of
   his site.
 * I am working with him to try to get information about how to login to his host
   server, but the designer is not being cooperative on that front.
 * Do I have any other way of getting admin access to this site? This is definitely
   a proper mess!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Katie Dahl](https://wordpress.org/support/users/katiedahl/)
 * (@katiedahl)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-owner-not-admin/#post-6932401)
 * Also, the site is: [http://plateaurealtygroup.com/](http://plateaurealtygroup.com/)
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-owner-not-admin/#post-6932403)
 * If he has the login saved in a cookie still, meaning he can get into the Dashboard
   without logging in, he could just change his password at Users -> Your Profile
   in the Dashboard.
 * If he can’t get into the Dashboard, then that cookie has expired anyway, and 
   you’ll need access to the database to change his password (since something is
   apparently wrong with the server’s ability to send email). For that, follow this
   guide: [https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin](https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin)
 * There are other options available on that page, but they aren’t as direct as 
   changing the password right in the database, and they still require server access.
 *  Thread Starter [Katie Dahl](https://wordpress.org/support/users/katiedahl/)
 * (@katiedahl)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-owner-not-admin/#post-6932408)
 * Thanks for your help. We tried changing his password under Users, but he never
   got the confirmation email from WordPress.
 * I will hopefully get access to the database, and will follow those steps.
 * Thanks again!
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-owner-not-admin/#post-6932410)
 * That sounds very odd. To change your password in Users -> Your Profile, you either
   accept the randomly generated password it shows you, or you type in your own,
   there’s no email involved with that.
 * There must be something else at play, modifying how user accounts operate.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Website Owner Not Admin’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/website-owner-not-admin/#post-6932410)
 * Status: not resolved

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