Website not working for some visitors

  • mrartuka

    (@mrartuka)


    7 years, 8 months ago

    Hello everyone, i have problem with my site.
    Some visitors reported me that they can’t access my website.
    I tried enetering and it was all fine, even on mobile.

    They tried again and again reported me that is not working.
    Error 310 (net::ERR_TOO_MANY_REDIRECTS)

    My config is default, and im 100% sure there is no any redirects and no code is modified since install.

    Does anyone have idea how to fix this?
    It’s hard even for me to test this, as i can access website normally

Viewing 8 replies - 1 through 8 (of 8 total)
  • kmessinger

    (@kmessinger)

    7 years, 8 months ago

    Please post a url.

    Thread Starter mrartuka

    (@mrartuka)

    7 years, 8 months ago

    http://bananatut.com

    must fix this so i can actually invest in theme.

    kmessinger

    (@kmessinger)

    7 years, 8 months ago

    It opens fine for me. The only thing I see is this warning.

    This document appears to be written in Croatian but the html start tag has lang="en-US". Consider using lang="hr" (or variant) instead.
From line 1, column 16; to line 2, column 50
TYPE html>↩<html lang="en-US" prefix="og: http://ogp.me/ns#">↩<head
For further guidance, consult Declaring the overall language of a page and Choosing language tags.
    Thread Starter mrartuka

    (@mrartuka)

    7 years, 8 months ago

    Don’t know what is happening, just asked them again and they say about same error related to redirection -_-

    MarkRH

    (@markrh)

    7 years, 8 months ago

    Loads fine for me without any warnings or errors. Firefox 48.0 in Windows 7 Pro 64bit. Didn’t see any redirections occurring while looking at the HTTP header responses.

    Hmmm..

    kmessinger

    (@kmessinger)

    7 years, 8 months ago

    I pinged and did a traceroute. The traceroute shows some timeouts.

    traceroute to 185.116.215.111 (185.116.215.111), 20 hops max, 60 byte packets

    Step Time IP – Hostname / IP, Provider and Location details
    1 0.373 ms 213.239.229.17 – core23.hetzner.de

    213.239.229.17 (Provider Hetzner Online GmbH) – Germany (DE) flag
    2 4.915 ms 213.239.229.77 – core1.hetzner.de

    213.239.229.77 (Provider Hetzner Online GmbH) – Germany (DE) flag
    3 4.988 ms 213.239.245.10 – juniper4.ffm.hetzner.de

    213.239.245.10 (Provider Hetzner Online GmbH) – Germany (DE) flag
    4 5.038 ms 80.255.15.121 – ae1-710.fra20.core-backbone.com

    80.255.15.121 (Provider AS33891 Netzbetrieb GmbH) – Germany (DE) flag
    5 14.127 ms 80.255.14.34 – ae2-2075.lon10.core-backbone.com

    80.255.14.34 (Provider AS33891 Netzbetrieb GmbH) – Germany (DE) flag
    6 timeout
    7 17.840 ms 62.128.222.206 – po97.core2.thn.as20860.net

    62.128.222.206 (Provider Iomart) – United Kingdom (GB) flag
    8 18.471 ms 185.91.76.22 – 3920.core1.dc4.as20860.net

    185.91.76.22 (Provider Iomart) – United Kingdom (GB) flag
    9 18.557 ms 62.233.118.230 – 300.core2.dc4.as20860.net

    62.233.118.230 (Provider Iomart) – United Kingdom (GB) flag
    10 17.442 ms 185.91.76.26 – 3924.core2.dc3.as20860.net

    185.91.76.26 (Provider Iomart) – United Kingdom (GB) flag
    11 17.438 ms 212.38.163.17 –

    212.38.163.17 (Provider Iomart) – United Kingdom (GB) flag
    12 17.751 ms 185.25.243.241 – custfw1a.nott.melbourne.co.uk

    185.25.243.241 (Provider Iomart) – Manchester, England, United Kingdom (GB) flag
    13 timeout
    14 timeout
    15 timeout
    16 timeout
    17 timeout

    You might want to ask your host about your problem. There are also 1,869 domains hosted on IP address 185.116.215.111. Maybe your host could move you to a different server with fewer neighbors.

    Ammie Katariya

    (@ammiekatariya)

    7 years, 8 months ago

    Hello,

    I have the same issues in my site (http://yuvarojgarsamiti.org/)

    Showing this error :-

    The yuvarojgarsamiti.org page isn’t working

    yuvarojgarsamiti.org redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS

    I can access my admin panel but fronted showing this error.

    Anyone have solution.?

    Thanks

    Thread Starter mrartuka

    (@mrartuka)

    7 years, 8 months ago

    ammiekatariya my hosting provider told me to disable caching in cpanel, it was something like Vanila Cache or something. Since then i didnt have any new reports of website not working

Viewing 8 replies - 1 through 8 (of 8 total)
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