Title: Website not working
Last modified: August 21, 2016

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# Website not working

 *  [katielockwood](https://wordpress.org/support/users/katielockwood/)
 * (@katielockwood)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/website-not-working-15/)
 * Hi,
 * My website is no longer working. I cannot access the back end either.
 * I spoke to the Visual Composer plugin support team and put in the following code
   into the custome-functions.php file:
 * function custom_excerpt_length( $length ) {
    return 10; /* Words count */ } add_filter(‘
   excerpt_length’, ‘custom_excerpt_length’, 999 );
 * After this the website was not working and I could no longer access the admin
   panel.
 * What can I do to fix this?
 * Please help.
 * Cheers,
 * Katie

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/website-not-working-15/#post-4334997)
 * >  custome-functions.php file:
 * Where is that file? You’ll need to use FTP or Cpanel to access your site files
   on the server and remove that code.
 *  Thread Starter [katielockwood](https://wordpress.org/support/users/katielockwood/)
 * (@katielockwood)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/website-not-working-15/#post-4335001)
 * What is FTP or Cpanel?
 * The file is in the admin panel, the back end, of the website.
 * I cannot access it to remove the code.
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/website-not-working-15/#post-4335002)
 * See:
 * [http://codex.wordpress.org/FTP_Clients](http://codex.wordpress.org/FTP_Clients)
 * Where is your site hosted.
 *  [jclark5093](https://wordpress.org/support/users/jclark5093/)
 * (@jclark5093)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/website-not-working-15/#post-4335003)
 * you need to go through your host’s control panel (many use CPanel, some use V-
   Deck, there are others.)
 * If you don’t use a control panel, use an FTP client to remotely access the files
   on your hosted server.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Website not working’ is closed to new replies.

## Tags

 * [admin-panel](https://wordpress.org/support/topic-tag/admin-panel/)
 * [troubleshoot](https://wordpress.org/support/topic-tag/troubleshoot/)
 * [website not working](https://wordpress.org/support/topic-tag/website-not-working/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [jclark5093](https://wordpress.org/support/users/jclark5093/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/website-not-working-15/#post-4335003)
 * Status: not resolved

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