• Resolved lcarbonell

    (@lcarbonell)


    I recently added a plugin (https://wordpress.org/plugins/coming-soon-page/) and suddenly I cannot see anything on my website. If I go directly to /wp-admin or /wp-login.php I can see the frontend, but the actual site is totally broken. I’m not sure what this plugin did, so I’m not sure how to fix it from the backend. I posted on their help forums, but I’m not even certain it was the plugin that broke my site, because when I removed it, the problem persisted.

    Any help is greatly appreciated, I really have to get my site back up.

    lmcarbonell.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    try deleting the folder of this plugin via via FTP or SFTP or whatever file management application provided by your hosting provider (cPanel…).

    /wp-content/plugins/coming-soon-page/

    Thread Starter lcarbonell

    (@lcarbonell)

    Tried that, still isn’t working

    Moderator t-p

    (@t-p)

    Tried that

    – Do you mean you already deleted the folder of this plugin in question?

    – Yes?

    Then try:

    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). When you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application provided by your hosting provider (cPanel…). Also remember to deactivate any plugins in the mu-plugins folder (If you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). When you don’t have access to your admin area, use FTP or SFTP or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If that does not resolve the issue, try resetting the plugins foldervia FTP or SFTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

    Thread Starter lcarbonell

    (@lcarbonell)

    Yes, I deleted the folder of the plugin in question, but suddenly I cannot get into my webhost from the FTP (it keeps saying that the server is timing out?), though I can still get into the wp-admin dashboard. It seems like this might be a hosting problem, but I’m just not sure. Thank you for all of your help, as soon as I can get into the FTP I will try those.

    Thread Starter lcarbonell

    (@lcarbonell)

    AHA! I just changed the theme from the frontend and the site came back up. So I guess the issue is in my theme folder somewhere…

    Moderator t-p

    (@t-p)

    glad u got it sorted 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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