Website not dispalying when Live Composer activated

  • Resolved ReproNet

    (@repronet)


    5 years, 2 months ago

    Hi there,
    Updated Live Composer yesterday and my site stopped displaying. I have had to deactivate the plugin and would appreciate any help because my home page and several other pages were designed with the plugin.

    Warm regards
    Nkunda

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • randyp

    (@randyp)

    5 years, 2 months ago

    Hello Nkunda,
    We would ask that you submit a product support request here:https://livecomposerplugin.com/support/support-request/

    Thread Starter ReproNet

    (@repronet)

    5 years, 2 months ago

    ok @randyp

    emilyatal

    (@emilyatal)

    5 years, 2 months ago

    @repronet I have the same problem. Were you able to solve your issue? If so, can you let me know what you did?

    I ended up reverting back to an old backup that had Live Composer 1.3.17, and the site is working now, but I don’t want to update to the latest version until I find a fix.

    • This reply was modified 5 years, 2 months ago by emilyatal. Reason: more info
    Thread Starter ReproNet

    (@repronet)

    5 years, 2 months ago

    Hi @emilyatal
    not yet resolved. I wrote to the team and they’re helping me. I’ll let you know how it goes. Maybe i could try reverting back to an older version.

    emilyatal

    (@emilyatal)

    5 years, 2 months ago

    I think I figured out the problem. The server that was hosting my website has php 5.6 installed. I think the latest version of LiveComposer is not compatible with such an old version. I moved it over to another server that has php 7.x installed, and it worked.

    randyp

    (@randyp)

    5 years, 2 months ago

    We are seeing issues with SEOWP and older versions of PHP (5.6 and older). If you are indeed running PHP 5.6 or an older version, we STRONGLY recommend updating to the latest version (7.x) as all support, both general and security, has ended on versions 5.6 and older as of December 2018. Here is an article that will step you through the process:

    https://torquemag.io/2018/01/update-php-version-wordpress/

    As with any update to your site but especially when making changes to core files like PHP we STRONGLY recommend that you backup your site before making any changes.

    Thanks from the Bandicoot SEOWP team!

    Plugin Author LiveComposer

    (@livecomposer)

    5 years ago

    Glad we got this taken care of!

Viewing 7 replies - 1 through 7 (of 7 total)
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