Support » Fixing WordPress » website not available after update wp

  • saskiaschellekens

    (@saskiaschellekens)


    Hi everybody!
    I hope you can help me.

    yesterday I worked on my website, everything was fine and everything worked.
    I went to bed and this morning he couldn’t find my website neither could I login???? i get a white page whith on it the website cant be found
    I got email that’s my account was updated 5.2.4.
    I also have another account who it’s not been updated, that this seems to work fine??

    what to do? Can anybody help me please!!!
    Thanks, Saskia

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Did your domain expire?

    Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    If above steps do not resolve the issue, try MANUALLY updating. Download WordPress again and unzip it, and use that to copy up. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. (NOTE: do not delete the wp-content directory or your wp-config.php file). Please read the Manual Update directions first.

    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! See https://wordpress.org/support/article/wordpress-backups/

    tristangemus

    (@tristangemus)

    Contact your host. Looks like it can’t even reach the server.

Viewing 3 replies - 1 through 3 (of 3 total)
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