Title: Website no longer loading
Last modified: September 1, 2016

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# Website no longer loading

 *  [carmia](https://wordpress.org/support/users/carmia/)
 * (@carmia)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/)
 * Good afternoon
 * I really need your help please. As a complete novice I am at a loss as to why
   all of a sudden when I try to log in to my site [http://www.freefromguilt.org](http://www.freefromguilt.org)
   it takes ages to load and then just when I think here we go, I get the following
   page:
 * An error occurred while processing your request
    Reference #97.b68e7b5c.1471793275.18c038c.
 * I am out of my depth and saddened as I have no clue what is wrong or how to fix
   it. Can you help?
 * Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694696)
 * Have you discussed this with your ISP and your hosting provider?
 *  Thread Starter [carmia](https://wordpress.org/support/users/carmia/)
 * (@carmia)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694711)
 * Hello Tara
 * Thank you for answering.
 * I am actually on live chat with them now and it seems they have a maximum page
   view or page eight per month (had no idea) and therefore removed it from somewhere
   called Akamai? I have no idea what/who they are other than iPage who are the 
   hosts.
 * If this is how it works with them I want to take my domain away and start fresh
   with someone else. Is it possible for me to do some kind of transfer, suitable
   for a beginner like myself?
 * Thank you for any advice in advance
 * C.
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694712)
 * useful guide for moving the site:
    [ Moving WordPress](https://codex.wordpress.org/Moving_WordPress)
 *  Thread Starter [carmia](https://wordpress.org/support/users/carmia/)
 * (@carmia)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694715)
 * I have just finished with the so called support team who offered me know support
   whatsoever and refuse to answer my question about their page view limits.
 * So, if and when my site is back up (they said 1-12 hours), I will try and follow
   the instructions in the Moving WordPress link you kindlyprovided.
 * Thanks again Tara
 * C.
 *  [kmessinger](https://wordpress.org/support/users/kmessinger/)
 * (@kmessinger)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694729)
 * Some hosts might offer you help in moving your site or have tools for you to 
   use.
 *  Thread Starter [carmia](https://wordpress.org/support/users/carmia/)
 * (@carmia)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694754)
 * Good evening kmessinger
 * Thank you for your response.
 * I doubt these hosts will be forthcoming from their lack of support so far.
 * Yet, after getting quite upset, the iPage live chat person who was being so matter
   of fact seemed to do a 360 turn after I said I felt it best to transfer away 
   from Akamai as they do not meet my needs.
 * He then told me that once my site is back up, I will have no future issues and
   will only be dealing with iPage going forward.
 * After this experience though, I am not sure I believe him 🙁
 * All I want to do is share my ‘stuff’ through my simple blog and just wish things
   were less complicated for beginners/novices such as me.
 * C.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Website no longer loading’ is closed to new replies.

## Tags

 * [down](https://wordpress.org/support/topic-tag/down/)
 * [not-loading](https://wordpress.org/support/topic-tag/not-loading/)
 * [website](https://wordpress.org/support/topic-tag/website/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 3 participants
 * Last reply from: [carmia](https://wordpress.org/support/users/carmia/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/website-no-longer-loading/#post-7694754)
 * Status: not resolved

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