Website lost due to the plugin

  • kicooo

    (@kicooo)


    6 years, 11 months ago

    Dear developers,

    I have change my hosting provider and I have lost a lot of work because I tried to make a migration using xcloner thoughout a backup.

    However, it has not been possible. I have followed all your guidelines on this forum and on youtube, but it has provided a very inestable backup.

    May I provide my login credentials to any of you just to see by your own what it is wrong there?

    Thank you and best regards,
    Javier

Viewing 1 replies (of 1 total)
  • Liuta Ovidiu

    (@xcloner)

    6 years, 11 months ago

    Hi Javier, you will need to give us more details on the restore process steps you’ve done and what error you have now exactly?

    Meanwhile, are you able to open your backup archive, is it a complete backup? do you see a database backup in the xcloner-xxxxx/database-sql.sql file inside the archive?

    If all options fail on restore, then you can always restore the backup manually as explained in our faq https://wordpress.org/plugins/xcloner-backup-and-restore/ , under “How do I Restore my Backup?”

Viewing 1 replies (of 1 total)
  • The topic ‘Website lost due to the plugin’ is closed to new replies.