[resolved] Website keeps loading infinitely (6 posts)

  1. Han
    Posted 2 years ago #

    Our website worked last night and stayed untouched. This morning, it won't load--it simply has a blank white screen and I can see Chrome loading status icon going in circles. I can access the admin panel just fine, however.

    I've disabled ALL plugins to no avail. Then, switched theme to "twentytwelve" and it loads fine. The WP is currently at version 3.5.1. I think this is a theme issue, but don't know where else to look. Any ideas for further troubleshooting this problem?

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    switched theme to "twentytwelve" and it loads fine.

    Then the issue is in your theme. Try checking your site's error logs for a specific error message. Your host should be able to help you in accessing your site's error logs.

  3. The first thing I would do is check the functions.php file in the theme.

    Check and make sure that there is no blank space at the very top before the opening <?php tag.

    If you have a closing ?> at the end of your theme, then remove it.

    Next, just go through the functions.pho with a fine tooth comb and look for anything strange.

  4. Esmi has a good point.. the error_logs file is a great place to look. I always forget that...
    Thanks Esmi.

  5. Han
    Posted 2 years ago #

    Thank you. I will try to retrieve the error_logs from our admins.

  6. Han
    Posted 2 years ago #

    Website is back after removing the following from the header.php file:

    <meta name="expires" content="Sat, 01 Jan 2000">

    I am not sure if that is related, but just after I removed that snippet, the website came back. Also, my widgets were screwed up--some had gone missing. I imagine this is due to enabling/disabling plugins. This is a very strange issue and I am tempted to say it may happen again. For now, it has been resolved.

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