Support » Fixing WordPress » Website keeps loading at Checkout page

  • Dear all,

    I am facing a problem with my frontpage when someone tries to procced to a new order it keeps showing the loading icon just for ever..

    That started 2 days ago where I received a “weird” email that an account with the email was created and just after that I received an email from WordPress that there is an issue on the page with the following error:

    Error Details
    An error of type E_ERROR was caused in line 227 of the file /home/br505098/public_html/wp-content/plugins/woocommerce/includes/wc-user-functions.php. Error message: Uncaught Error: Call to a member function init_session_cookie() on null in /home/br505098/public_html/wp-content/plugins/woocommerce/includes/wc-user-functions.php:227
    Stack trace:
    #0 /home/br505098/public_html/wp-content/plugins/woodmart-core/inc/auth.php(225): wc_set_customer_auth_cookie(18)
    #1 /home/br505098/public_html/wp-content/plugins/woodmart-core/inc/auth.php(162): WOODMART_Auth->register_or_login('info@breathclo....', '')
    #2 /home/br505098/public_html/wp-includes/class-wp-hook.php(308): WOODMART_Auth->process_auth_callback('')
    #3 /home/br505098/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #4 /home/br505098/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #5 /home/br505098/public_html/wp-settings.php(623): do_action('init')
    #6 /home/br505098/public_html/wp-config.php(101): require_once('/home/br505098/...')
    #7 /home/br505098/public_html/wp-load.php(50): require_once('/home/br505098/...')
    #8 /home/br505098/public_html/wp-admin/admin.php(34): require_once('/home/br505098/...')
    #9 /home/br505098/public_html/wp-admin/index.php(10): require_once('/home/br505098/...')
    #10 {main}

    Here are my page details:

    WordPress version 6.2.2
    Active theme: Woodmart Child (version 1.0.0)
    Current plugin: WooCommerce (version 7.4.1)
    PHP version 8.0.28

    Any ideas / help on that?


    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • The error message reported points to the “WoodMart Core” plugin. This plugin comes with the WoodMart theme you’re using.

    As the WoodMart theme and the bundled WoodMart Core plugin are both commercial products, we’re unfortunately unable to install these add-ons to dig further into the issue for you.

    Please get in touch with the vendor you purchased the theme from for help. They built and sold the theme, and they should be in the best position to help you fix the problem with the product you purchased from them.

    WoodMart support info:

    Good luck!

    Thread Starter cs071372


    Well, it seems that the problem it not related to the Woodmart plugin, I contacted the support team and they clarified me that.
    Cause even after updating the WoodMart Core plugin it still keeps loading forever.
    Also, the “same” problem appears at the backend where all the variations of the attributes created have been disappeared and even when I am trying to add a new variation, after I save the changes it keeps loading forever, too.

    Thread Starter cs071372


    any ideas someone here?

Viewing 3 replies - 1 through 3 (of 3 total)
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