Support » Fixing WordPress » Website issues

  • Hello,

    My name is Jeremiah Johnson and I’m the IT supervisor for Hillside Ornamentals out of Byron Georgia, I’m trying to do some repairs to our website that somehow redirects us to another website, this started yesterday, can someone please help?!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • lisa

    (@contentiskey)

    start here:
    -check for unusual files in your file manager
    -check settings in database in options table in database
    -check for unknown users in your users table in database

    Thread Starter hillsideornamentals

    (@hillsideornamentals)

    I cannot login to the backend of the website. when I go to http://hillsideornamentals.com/wp-login.php and attempt to login it redirects me to their page. If I could I would restore a backup

    It seems that your site is occupied, because wp-login directs to Strength Ahead

    Of course you can restore your site from your backups (databse and files).

    • This reply was modified 2 years, 3 months ago by wp-muhkiainen.
    lisa

    (@contentiskey)

    -you can access your files and database in your webhosting account–no WordPress “backend” access is needed.
    -contact your webhosting vendor support team for assistance to find the file manager manager and database connected to your website if you are not sure about how to access those items.

    Thread Starter hillsideornamentals

    (@hillsideornamentals)

    Excuse me using the term “backend” I cannot get to the WordPress Dashboard or wordpress admin panel “or whatever your technical term is for it”. I’m not familiar with wordpress. I build my sites other ways, this site was done before I started here. Thank you for help. I’ll login to the control panel through my host.

    lisa

    (@contentiskey)

    -The terms “backend”, WordPress Dashboard and WP-Admin are often used to refer to same thing.
    -File manager and database area things that you can access by logging in to your webhosting account (sometimes referred to as webhosting cpanel or control panel)

    Actually your site can be ok, but someone has made a redirection via your host server dashboard, so login into your host and see if the is a redirection.

    This can happen if you use autologin (remember passwords) in your browser, and someone can use that option and hack your passwords.

    Thread Starter hillsideornamentals

    (@hillsideornamentals)

    I figured out the problem, The previous IT person was fired because she didn’t show up to work. So she logged into the cpanel of the host the day after they hired me and changed a few files so it would redirect to the new company’s website she just got hired at. I’m now in the process of fixing it.

    Thread Starter hillsideornamentals

    (@hillsideornamentals)

    i do need a little more assistance, I got the website restored to a previous date but my wordpress doesn’t seem to connect to my host properly? I’m using a question because after restoring to only 5 days ago my wordpress is acting like its a new install. If I go to my hosts filemanager I can see all my photos, and other vital data but when I go into the dashboard of my wordpress all the data isn’t there.

Viewing 9 replies - 1 through 9 (of 9 total)
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