Title: website "invisible"
Last modified: August 22, 2016

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# website "invisible"

 *  Resolved [Niura](https://wordpress.org/support/users/niura/)
 * (@niura)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/website-invisible/)
 * hi!
 * i have this problem…
    if you go to :
 * [http://borgobuono.it](http://borgobuono.it) everything works.
    if you go to :
   [http://www.borgobuono.it](http://www.borgobuono.it) there’s a blank page.
 * why? how can i make the user that type “www.borgobuono.it” view the site?
    i 
   check the theme (no problem) and the hosting service provider tell me everything
   is ok.
 * i also put a trial.html file, just for testing and if you type
    [http://www.borgobuono.it/trial.html](http://www.borgobuono.it/trial.html)
   or [http://borgobuono.it/trial.html](http://borgobuono.it/trial.html) the file
   is open.
 * can someone help me?
    ty

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Radices](https://wordpress.org/support/users/radices/)
 * (@radices)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/website-invisible/#post-5653502)
 * You need to change the DNS settings for the Domain and add a cName to redirect
   the www to the main site. Nothing to do within WordPress.
 *  Thread Starter [Niura](https://wordpress.org/support/users/niura/)
 * (@niura)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/website-invisible/#post-5653574)
 * i think about this, but the hosting service provider told me it’s ok.
 * please check this fact :
    if i type : [http://borgobuono.it](http://borgobuono.it)
   or [http://www.borgobuono.it/index.php](http://www.borgobuono.it/index.php) work…
   i mean, the redirect works.
 * doesn’t work only with :
    [http://www.borgobuono.it](http://www.borgobuono.it)
 * do you think i’ve to ask again to the hosting provider?
    thank you for your support!
 *  Thread Starter [Niura](https://wordpress.org/support/users/niura/)
 * (@niura)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/website-invisible/#post-5653576)
 * i don’t change nothing, but maybe they updated the DNS as you suggest…
    thank
   you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘website "invisible"’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [Niura](https://wordpress.org/support/users/niura/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/website-invisible/#post-5653576)
 * Status: resolved

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