Support » Plugin: UpdraftPlus WordPress Backup Plugin » Website hacked, want to restore backup files, but can’t find them?

  • Resolved jlmacqueen


    My community newspaper’s website was recently hacked and I’m trying to work with my web hosting company (Doteasy) to get it back up and running by restoring a backed up version. However, I’m trying to do this as a volunteer with no knowledge of the backend workings of a website. So please, bear with me. They are telling me to ensure that I have a “clean copy of my site” that can be re-uploaded.

    In September I backed up my website using UpDraftPlus (though I didn’t really know what I was doing, I muddled through the process and am now wondering if I missed a step). The log says that the backup was completed, but it says that “No email will/can be sent – the user has not configured an email address.” I’m not sure I did this right and whether I have access to the backed up file to be restored?

    The log also notes “No remote despatch: user chose no remote backup service.” I’m wondering where I can find my backed up zip file if it wasn’t emailed to me and I didn’t choose a remote backup service? What’s it called? How do I know I’ve found it? Is it possible that I went through this whole backup process but the backed up files are gone/lost?

    Please help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • There are two approaches you can take here:

    1. Call hosting company and ask them to help you recover to a prior backup.
    Better hosts always keep at least a weekly backup saved.

    2. If host is a fail, then your next option is to use the Updraft plug backups.
    There is no automated way to recover those. The method involves first ensuring a good copy of the core WordPress files are installed, followed by moving the Updraft plus backups into wp-content and extracting each.

    There are a good number of Youtube videos on this if not sure how.

    Plugin Contributor DNutbourne


    Hi jlmacqueen,

    If no remote storage location is selected, then UpdraftPlus will store your backups in the ‘wp-content/updraft’ directory of the site. If the site’s files were not deleted, then you should be able to access the backup files via FTP.

Viewing 2 replies - 1 through 2 (of 2 total)
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