Support » Plugin: UpdraftPlus WordPress Backup Plugin » Website hacked, want to restore backup files, but can’t find them?

  • Resolved jlmacqueen

    (@jlmacqueen)


    My community newspaper’s website was recently hacked and I’m trying to work with my web hosting company (Doteasy) to get it back up and running by restoring a backed up version. However, I’m trying to do this as a volunteer with no knowledge of the backend workings of a website. So please, bear with me. They are telling me to ensure that I have a “clean copy of my site” that can be re-uploaded.

    In September I backed up my website using UpDraftPlus (though I didn’t really know what I was doing, I muddled through the process and am now wondering if I missed a step). The log says that the backup was completed, but it says that “No email will/can be sent – the user has not configured an email address.” I’m not sure I did this right and whether I have access to the backed up file to be restored?

    The log also notes “No remote despatch: user chose no remote backup service.” I’m wondering where I can find my backed up zip file if it wasn’t emailed to me and I didn’t choose a remote backup service? What’s it called? How do I know I’ve found it? Is it possible that I went through this whole backup process but the backed up files are gone/lost?

    Please help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • There are two approaches you can take here:

    1. Call hosting company and ask them to help you recover to a prior backup.
    Better hosts always keep at least a weekly backup saved.

    2. If host is a fail, then your next option is to use the Updraft plug backups.
    There is no automated way to recover those. The method involves first ensuring a good copy of the core WordPress files are installed, followed by moving the Updraft plus backups into wp-content and extracting each.

    There are a good number of Youtube videos on this if not sure how.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi jlmacqueen,

    If no remote storage location is selected, then UpdraftPlus will store your backups in the ‘wp-content/updraft’ directory of the site. If the site’s files were not deleted, then you should be able to access the backup files via FTP.

Viewing 2 replies - 1 through 2 (of 2 total)
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