Support » Plugin: iThemes Security (formerly Better WP Security) » Website Hacked, Better WP Installed, Now Locked Out Of My wp-admin

  • I recently had a problem with my BulletProof Security plugin on my WordPress site being hacked. I deleted the plugin then installed Better WP Security plugin and now I can’t even access my wp-admin! Any ideas of what may have happened?? I allowed the plugin to write to my admin folder.

    Any help is most appreciated!

    Kristina Krause

    [Per the forum guidelines, please do not create duplicate threads – your other two have been deleted ]

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  • Handoko


    More information please. You said you can’t access your wp-admin, what was the error message? Can you access your website frontend? Can you login? Have you try to login using

    There are too many possibilities that may cause wp-admin unaccessible, at least it is done by intention for not accessing directly without login, it is one the thing how this plugin do for protecting websites from hackers.

    I have the same issue and I have tried I get the error below.

    I am not sure if this is the cause, but I was in the process of adding banned user agents when hell broke lose (copied from, but perhaps using incorrect syntax as I copied from the “RAW” area) because I got a message that an Russian IP address was blocked due to too many attempts to access files that weren’t there.


    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    Apache Server at Port 80



    500 internal server error may happen if the script you’re running ask more memory than available. You can try to increase your PHP memory yourself (search the web for more info) or ask your webhost if they will do it for you.

    To fix the error, now you can login to cPanel, using File Manager save the file .htaccess to your local computer. Edit it and save it back to your website.

    These information might be useful:

    Good luck.

Viewing 3 replies - 1 through 3 (of 3 total)
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