Support » Theme: Customizr » Website greys out and locks up if you click anywhere

  • Resolved RenaissanceJewelers


    I recently switched from the 2013 theme to Customizr. My website now has a huge problem that I haven’t been able to fix. If you click anywhere besides on a link, the site turns grey like it is loading another page, and then it locks up. It can be fixed if you refresh the page, but it looks very unprofessional. In addition, it is about twice as slow as when I was using 2013. How do I fix these issues?

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  • I forgot to add that the issue is not the computer because I tried it with another computer, and it is not the theme as it works fine when I switch back.

    I have also tried it with firefox, chrome, and internet explorer. The problem occurs with all three browsers.

    I found another post about this after a few hours of searching through. If you remove the lightbox plugin the problem goes away.

    Customizr includes “fancybox” to show images (the “lightbox” option in Customiz’it). Your site is also loading fancybox with the “WordPress Gallery Plugin” that you have loaded. The two together will undoubtedly conflict.

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