Support » Fixing WordPress » Website freeze, slow loading, or go down every 1-2 hours

  • Resolved nanacyrah

    (@nanacyrah)


    Hi, hope I can find help here.

    My website has a problem which started one week ago. Every 1-2 hours the site go down, or doesn’t load. the error page is different every time. Sometimes it says” can’t establish a connection”, sometimes ” can’t find files ” or sometimes the site freeze and doesn’t load for 5- 10 minutes. I tried every possible solution including deactivating plugins and theme but the problem keeps happening, I also installed the backup before the problem but wasn’t fixed. The problem happens not only in the main domain but also the subdomains with different instals and different plugins have the same problem.

    I contacted the hosting companies, they said that it is not the servers and there are no errros in the logs , it must be a script in my website which sends a lot of queries to the database. Is there anyway to find the problem, or the script? I am thinking to move to other hosting company but what if the problem is not with the servers.

    My website click here

    Any help is appriciated

    Thanks
    Nancy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    Switch to the twenty seventeen theme to rule out any theme-specific problems.

    Who is your host?

    Adame

    (@dahmaniadame)

    If it was a website related issue, it won’t go down periodically. It either works right away or doesn’t.

    My guess is it’s hosting service related.

    There won’t be any errors on the logs on both your website or the server’s end. On shared hosting, generally speaking, you get as much resource available at the time.

    If any of the websites hosted on the same server has a heavy traffic load, some requests might timeout on the way, just like the periodic downtime you are experiencing.

    Try to use a VPS. Most of VPS service providers give a month-worth of trial-period. You lose nothing giving it a shot. But I’m betting the difference will be considerable.

    Good luck!

    Thanks kmessinger for the reply.

    My host is fatcow.com

    The problem happens every 1-2 hours for 3-10 minutes.

    The problem happens not only with the main domain but with the 2 “test” subdomains with different plugins, different databases and different theme versions, which makes me think it is not plugin or theme issue.

    Thank you again

    Thanks Adame for the answer.
    I think you are right because when the problem happens, the bar shows ” waiting for pmvision.ca ” and lasts for 3-10 minutes before loading the website, and sometimes it doesn’t load the website, it loads error page “can’t establish a connection, or can’t find file”. Which as i understand a problem connecting to the database and the server.

    Thank you for the advice, I will move the website to VPS hosting.

    Thank you again

Viewing 4 replies - 1 through 4 (of 4 total)
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