Support » Requests and Feedback » Website Email Address Change – Confirmation Email Text InCorrect

  • This is when we change the email address for the WordPress site at:

    Dashboard > Settings > General > Email Address

    The WordPress install sends a generic email message to the new email address entered in to the above area. The message reads,

    You recently requested to have the administration email address on
    your site changed.

    If this is correct, please click on the following link to change it:
    (URL listed here)

    You can safely ignore and delete this email if you do not want to
    take this action.

    The incorrect part is, “…change it”.

    The language on the WordPress installation uses the word “confirm”, where the email uses the word “change”.

    This difference can easily lead someone to misunderstand, especially if English is the second language for the person. The words “confirm” and “change”, in this context of “confirmation” and how the email is worded, are actually contrary to each other, because they describe & indicate 2 different actions and can easily be read as not the same.

    The action required by the email is not to change, but to “confirm”.

    To word this correctly to avert misunderstandings, the generic email needs to remove the word “change” and replace it with “confirm”, so it reads as follows,

    You recently requested to have the administration email address on
    your site changed.

    If this is correct, please click on the following link to confirm it:
    (URL listed here)

    You can safely ignore and delete this email if you do not want to
    take this action.

    I already had a few clients question me about it.

    • This topic was modified 3 months, 3 weeks ago by  wpwd2016.
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