website down since update php 7.2

Resolved Anonymous User 14008068
(@anonymized-14008068)

5 years, 5 months ago
Hello,

since my host updated PHP to version 7.2, my website is down. In the error logs I found this error: “FastCGI: server /var/run/php72-cgi/php-cgi stderr: PHP message: PHP Fatal error: continue not in the loop or switch context in shortcodes-woocommerce.php”

so the function “continue” in the woocommerce plugin doesn’t work any longer and needs to be replaced somehow.

this is the erroneous line in the shortcodes-woocommerce.php file:
if (!$product->is_visible()) continue;

When I replace “continue” by “return”, the website is up again but the entire shop (woocommerce) isn’t showing.

I don’t know anything about php, so any help would be very much appreciated.
Thank you in advance!!!
- This topic was modified 5 years, 5 months ago by Jan Dembowski.

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Support

Hannah S.L.

(@fernashes)

Automattic Happiness Engineer

5 years, 5 months ago

Hey there!

I haven’t heard of any other issues with WooCommerce and PHP 7.2, so I doubt it’s a specific error in the WooCommerce plugin.

If you disable the WooCommerce plugin via FTP, does the website come back up? And once it’s up, can you then re-enable the plugin? Here’s how to do that via FTP:
https://support.bestwebsoft.com/hc/en-us/articles/204301449-Deactivate-disable-Wordpress-plugin-via-FTP

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago

Hi,

thank you for your swift reply.
As soon as I disable (rename) the plugin woocommerce via FTP, the entire site is down again… 🙁

Plugin Support

Hannah S.L.

(@fernashes)

Automattic Happiness Engineer

5 years, 5 months ago

In that case, it’s likely more than just a problem with WooCommerce. I recommend disabling all plugins (you can just rename the plugins folder) and then slowly re-enabling plugins by moving them over to the new folder. That’ll help you track down where things are going wrong.

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago

when I disable all plugins, nothing happens: woocommerce (shop) obviously doesn’t work, some other functionalities neither. but when I re-enable each plugin one by one, this doesn’t make me wiser: as soon as I enable woocommerce plugin again, the shop menu appears but clicking on it doesn’t open the shop pages…

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago

furthermore, I see more errors in the logs:


213.246.249.50
FastCGI: server "/var/run/php71-cgi/php-cgi" stderr: #10 /www/wp-includes..., referer: http://www.---.be/

213.246.249.50
FastCGI: server "/var/run/php71-cgi/php-cgi" stderr: #9 /www/wp-includes/template.php(690): require('/www/wp-content...'), referer: http://www.---.be/

213.246.249.50
FastCGI: server "/var/run/php71-cgi/php-cgi" stderr: #8 /www/wp-content/themes/maya/slider.php(15): get_template_part('slider', 'layers'), referer: http://www.---.be/

213.246.249.50
FastCGI: server "/var/run/php71-cgi/php-cgi" stderr: #7 /www/wp-includes/general-template.php(155): locate_template(Array, true, false), referer: http://www.---.be/

213.246.249.50
FastCGI: server "/var/run/php71-cgi/php-cgi" stderr: #6 /www/wp-includes/template.php(647): load_template('/www/wp-content...', false), referer: http://www.---.be/

...

don’t know if this makes anything clearer?

This reply was modified 5 years, 5 months ago by Jan Dembowski.

Soft79

(@josk79)

5 years, 5 months ago

This all seems to be related to your theme. shortcodes-woocommerce.php is also in Maya, I guess? It’s not a core WC file.

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago

Hi Soft79

you’re right: I have activated a new theme and was able to see the products in that new theme. So, I should re-install or update the Maya theme, I guess?

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago

I’m afraid that in the new theme not all the products were visible after all.
Something’s wrong with the categories I think, maybe I should post the link to the website here so you guys can have a look?

Soft79

(@josk79)

5 years, 5 months ago

Paste your WC System Status Report

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago


### WordPress Environment ###

Home URL: http://www.eekhoorntjesland.be
Site URL: http://www.eekhoorntjesland.be
WC Version: 3.5.1
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.9
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.38.0
OpenSSL/1.0.2l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.35-MariaDB-1~jessie
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: tdr_
Totale databasegrootte: 22.43MB
Database datagrootte: 18.16MB
Database index grootte: 4.27MB
tdr_woocommerce_sessions: Data: 0.38MB + Index: 0.01MB
tdr_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
tdr_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB
tdr_woocommerce_order_items: Data: 0.13MB + Index: 0.07MB
tdr_woocommerce_order_itemmeta: Data: 0.86MB + Index: 0.61MB
tdr_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
tdr_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
tdr_woocommerce_log: Data: 0.00MB + Index: 0.00MB
tdr_aiowps_events: Data: 0.47MB + Index: 0.09MB
tdr_aiowps_failed_logins: Data: 0.20MB + Index: 0.08MB
tdr_aiowps_global_meta: Data: 3.17MB + Index: 0.00MB
tdr_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB
tdr_aiowps_login_lockdown: Data: 0.54MB + Index: 0.13MB
tdr_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB
tdr_cntctfrm_field: Data: 0.00MB + Index: 0.00MB
tdr_cn_social_icon: Data: 0.02MB + Index: 0.00MB
tdr_commentmeta: Data: 0.08MB + Index: 0.06MB
tdr_comments: Data: 0.34MB + Index: 0.17MB
tdr_faq_termmeta: Data: 0.00MB + Index: 0.00MB
tdr_formmaker: Data: 0.00MB + Index: 0.00MB
tdr_formmaker_sessions: Data: 0.00MB + Index: 0.00MB
tdr_formmaker_submits: Data: 0.00MB + Index: 0.00MB
tdr_formmaker_themes: Data: 0.00MB + Index: 0.00MB
tdr_formmaker_views: Data: 0.00MB + Index: 0.00MB
tdr_itsec_lockouts: Data: 0.00MB + Index: 0.00MB
tdr_itsec_log: Data: 0.00MB + Index: 0.00MB
tdr_itsec_temp: Data: 0.00MB + Index: 0.00MB
tdr_layerslider: Data: 0.03MB + Index: 0.00MB
tdr_links: Data: 0.00MB + Index: 0.00MB
tdr_options: Data: 2.91MB + Index: 0.24MB
tdr_postmeta: Data: 2.45MB + Index: 0.83MB
tdr_posts: Data: 0.61MB + Index: 0.25MB
tdr_ps_exclude: Data: 0.00MB + Index: 0.00MB
tdr_ps_postmeta: Data: 0.00MB + Index: 0.01MB
tdr_ps_posts: Data: 0.01MB + Index: 0.01MB
tdr_ps_product_sku: Data: 0.00MB + Index: 0.01MB
tdr_revslider_sliders: Data: 0.00MB + Index: 0.00MB
tdr_revslider_slides: Data: 0.00MB + Index: 0.00MB
tdr_say_what_strings: Data: 0.02MB + Index: 0.00MB
tdr_sm_advanced_search_temp: Data: 0.00MB + Index: 0.00MB
tdr_termmeta: Data: 0.01MB + Index: 0.02MB
tdr_terms: Data: 0.00MB + Index: 0.01MB
tdr_term_relationships: Data: 0.03MB + Index: 0.06MB
tdr_term_taxonomy: Data: 0.00MB + Index: 0.01MB
tdr_usermeta: Data: 0.13MB + Index: 0.10MB
tdr_users: Data: 0.01MB + Index: 0.02MB
tdr_usquare: Data: 0.00MB + Index: 0.00MB
tdr_voucherpress_downloads: Data: 0.02MB + Index: 0.00MB
tdr_voucherpress_templates: Data: 0.02MB + Index: 0.00MB
tdr_voucherpress_vouchers: Data: 0.02MB + Index: 0.00MB
tdr_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB
tdr_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB
tdr_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
tdr_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB
tdr_wc_download_log: Data: 0.02MB + Index: 0.03MB
tdr_wc_webhooks: Data: 0.02MB + Index: 0.02MB
tdr_wfbadleechers: Data: 0.00MB + Index: 0.00MB
tdr_wfblocks: Data: 0.00MB + Index: 0.00MB
tdr_wfblocksadv: Data: 0.00MB + Index: 0.00MB
tdr_wfconfig: Data: 0.00MB + Index: 0.01MB
tdr_wfcrawlers: Data: 0.00MB + Index: 0.00MB
tdr_wffilemods: Data: 3.27MB + Index: 0.97MB
tdr_wfhits: Data: 0.44MB + Index: 0.08MB
tdr_wfhoover: Data: 0.00MB + Index: 0.00MB
tdr_wfissues: Data: 0.03MB + Index: 0.00MB
tdr_wfleechers: Data: 0.02MB + Index: 0.03MB
tdr_wflockedout: Data: 0.00MB + Index: 0.00MB
tdr_wflocs: Data: 0.00MB + Index: 0.00MB
tdr_wflogins: Data: 0.00MB + Index: 0.00MB
tdr_wfnet404s: Data: 0.00MB + Index: 0.00MB
tdr_wfreversecache: Data: 0.00MB + Index: 0.00MB
tdr_wfscanners: Data: 0.00MB + Index: 0.00MB
tdr_wfstatus: Data: 0.08MB + Index: 0.03MB
tdr_wfthrottlelog: Data: 0.00MB + Index: 0.00MB
tdr_wfvulnscanners: Data: 0.00MB + Index: 0.00MB
tdr_wpb2d_excluded_files: Data: 0.00MB + Index: 0.00MB
tdr_wpb2d_options: Data: 0.00MB + Index: 0.00MB
tdr_wpb2d_processed_dbtables: Data: 0.00MB + Index: 0.01MB
tdr_wpb2d_processed_files: Data: 0.00MB + Index: 0.00MB
tdr_wpbackitup_job: Data: 1.77MB + Index: 0.23MB
tdr_yith_wcwl: Data: 0.02MB + Index: 0.03MB
tdr_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB

### Post Type Counts ###

attachment: 1424
contactform: 1
create-portfolio: 1
customize_changeset: 1
eps-slider: 1
hs_faq: 15
nav_menu_item: 29
page: 14
post: 2
product: 217
revision: 78
rp_shop_giftcard: 1
shop_coupon: 57
shop_order: 280
ufaq: 4
wp-backitup_backup: 1
wp-backitup_cleanup: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ❌
					Jouw winkel gebruikt geen HTTPS. Leer meer over HTTPS en SSL-certificaten.
Hide errors from visitors: ✔

### Active Plugins (37) ###

Akismet Anti-Spam: door Automattic – 4.0.8
All In One SEO Pack: door Michael Torbert – 2.9.1
All In One WP Security: door Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.3.7.2

BackWPup: door Inpsyde GmbH – 3.6.3
BAW Login/Logout menu: door Juliobox – 1.3.3
Contact Form by BestWebSoft: door BestWebSoft – 4.1.0
Easy Social Icons: door cybernetikz – 3.0.5
WooCommerce shop to Facebook: door StoreYa – 2.5 – Niet getest met de actieve versie van WooCommerce
NinjaFirewall (WP Edition): door The Ninja Technologies Network – 3.7.1
VarkTech Pricing Deals for WooCommerce: door Vark – 2.0.0.1 – Niet getest met de actieve versie van WooCommerce
Product CSV Import Export (BASIC): door WebToffee – 1.4.9
reCAPTCHA: door rozx – 0.2.6
Search By Product tag - for Woocommerce: door Matthew Lawson – 0.3.1 – Niet getest met de actieve versie van WooCommerce
Smart Manager: door StoreApps – 3.13.0 – Niet getest met de actieve versie van WooCommerce
Sucuri Security - Auditing, Malware Scanner and Hardening: door Sucuri Inc. – 1.8.18
Ultimate FAQ: door Etoile Web Design – 1.8.9 – Niet getest met de actieve versie van WooCommerce
WooCommerce Ondersteunde Betalings Methoden: door jameskoster – 0.7.0 – Niet getest met de actieve versie van WooCommerce
WooCommerce Advanced Free Shipping: door Jeroen Sormani – 1.1.3 – Niet getest met de actieve versie van WooCommerce
WooCommerce - All in One SEO Pack: door Visser Labs – 1.3.4 – Niet getest met de actieve versie van WooCommerce
WooCommerce - Store Exporter: door Visser Labs – 2.0.2 – Niet getest met de actieve versie van WooCommerce
WooCommerce Menu Cart: door Jeremiah Prummer
Ewout Fernhout – 2.7.2

WooCommerce My Account Widget: door Bart Pluijms – 0.6.4 – Niet getest met de actieve versie van WooCommerce
WooCommerce Nieuw Product Label: door jameskoster – 0.3.0 – Niet getest met de actieve versie van WooCommerce
WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.2.4
WooCommerce Pinterest Pin-it Button: door 61 Extensions – 1.0 – Niet getest met de actieve versie van WooCommerce
WooCommerce Predictive Search LITE: door a3rev Software – 4.2.1 – Niet getest met de actieve versie van WooCommerce
WooCommerce Product Archive Customiser: door jameskoster – 1.0.5 – Niet getest met de actieve versie van WooCommerce
WooCommerce Product CSS3 Tags: door Terry Tsang – 1.0.4 – Niet getest met de actieve versie van WooCommerce
WooCommerce Smart Sale Badge: door Hugh Lashbrooke – 1.1 – Niet getest met de actieve versie van WooCommerce
WooCommerce VAT: door WP Doze – 1.0.1 – Niet getest met de actieve versie van WooCommerce
WooCommerce: door Automattic – 3.5.1
WP Mail SMTP: door WPForms – 1.3.3
WP reCaptcha Integration: door Jörn Lund – 1.2.1
WP Super Cache: door Automattic – 1.6.4
YITH WooCommerce Ajax Product Filter: door YITH – 3.6.1
YITH WooCommerce Wishlist: door YITH – 2.2.5
YITH WooCommerce Zoom Magnifier: door YITH – 1.3.5

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
external (external-2)
grouped (grouped)
grouped (grouped-2)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Winkelbasis: #4 - /shop/
Winkelmand: #5 - /winkelwagen/
Afrekenen: #6 - /checkout/
Mijn account: #7 - /mijn-account/
Algemene voorwaarden: #642 - /algemene-voorwaarden/

### Theme ###

Name: Maya Shop
Version: 2.5.2
Author URL: http://yithemes.com/
Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema

WooCommerce Support: ✔

### Templates ###

Overrides: –

Thread Starter

Anonymous User 14008068

(@anonymized-14008068)

5 years, 5 months ago

found anything in this WC System Status Report??

Soft79

(@josk79)

5 years, 5 months ago

Not really. Is 2.5.2 the newest version?

Is shortcodes-woocommerce.php part of the theme or is it somewhere else?

Thread Starter

Anonymous User 14008068