Title: Website down for first time
Last modified: August 31, 2016

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# Website down for first time

 *  [odd1991](https://wordpress.org/support/users/odd1991/)
 * (@odd1991)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-down-for-first-time/)
 * Hi guys,
 * Hope this is the right section on the forum to post this. When trying to log 
   into the admin or even trying to get onto the site I face the following message
 * Warning: require_once(D:\Hosting\11553142\html\wp-content\plugins\jetpack/require-
   lib.php) [function.require-once]: failed to open stream: No such file or directory
   in D:\Hosting\11553142\html\wp-content\plugins\jetpack\jetpack.php on line 50
 * Fatal error: require_once() [function.require]: Failed opening required ‘D:\Hosting\
   11553142\html\wp-content\plugins\jetpack/require-lib.php’ (include_path=’.;C:\
   php\pear’) in D:\Hosting\11553142\html\wp-content\plugins\jetpack\jetpack.php
   on line 50
 * any help would be greatly appreciated,
 * Many Thanks
 * Owen

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-down-for-first-time/#post-7229620)
 * It seems the jetpack plugin is causing some interference.
 * You will need to use either FTP or your hosts cPanel to gain access to your file
   directories.
 * Once there, navigate to the “wp-content/plugins/” folder.
 * Now, look for a folder named “jetpack”.
 * Either:
    1) Rename this folder to something like “jetpack-broken” (if you want
   to keep it, troubleshoot, and rename it back). Or… 2) Simply delete the “jetpack”
   folder.
 * This should allow you access back into your site.
 *  Thread Starter [odd1991](https://wordpress.org/support/users/odd1991/)
 * (@odd1991)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-down-for-first-time/#post-7229626)
 * Hi Josh,
 * Worked first time thank you very much, do I just reinstall the jetpack plugin?
 *  [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/website-down-for-first-time/#post-7229642)
 * Sure. Not sure what may have caused the issue… but it wouldn’t hurt to try installing
   again. If same thing happens; repeat steps above and perhaps post a support ticket
   on the jetpack plugin support section.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Website down for first time’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [Josh](https://wordpress.org/support/users/josh401/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/website-down-for-first-time/#post-7229642)
 * Status: not resolved

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