Support » Fixing WordPress » WebSite down and can't login through admin

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  • This is likely due to a failed auto-update.

    There are steps to take:

    Backup all site files and db first using FTP and host tools.

    1. Perform a Manual Update – this requires FTP or other host provided access to the files. Remove the two folders wp-admin and wp-includes – do not touch or delete wp-content folder at this point. Download a fresh copy of WordPress. Extract the files and upload only these two folders. Do not access site until all steps are taken.
    2. Rename the plugins folder /wp-content/plugins/ to /wp-content/old-plugins. This deactivates any plugins that may be causing an issue.
    3. Rename all other theme folders found in /wp-content/themes/ to old-theme_folder_name. Upload a current version of the default theme (twentytwelve – from the current WP download you made in step 1.)
    4. Rename the .htaccess file found in the root folder of your install to old-htaccess.
    5. Attempt to login – you will now have a default install up and running. Once logged in run the site to see that it runs – the theme and plugin folders can be renamed back and then activated to test. Prior to doing so verify that each is compatible with WP3.5.1.


    I think I’m having similarly problems but I’ve had no luck finding a fix. I did all those steps and nothing has changed.

    ANy ideas?


    @laurencbarret – could you stick with your thread?

    This one is six months old so not about this update.

Viewing 3 replies - 1 through 3 (of 3 total)
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