Title: Website Down
Last modified: May 5, 2019

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# Website Down

 *  [sanjanars](https://wordpress.org/support/users/sanjanars/)
 * (@sanjanars)
 * [7 years ago](https://wordpress.org/support/topic/website-down-97/)
 * My website has been down for a few days. Cannot access it from the back end either.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-down-97%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [autotutorial](https://wordpress.org/support/users/autotutorial/)
 * (@autotutorial)
 * [7 years ago](https://wordpress.org/support/topic/website-down-97/#post-11498631)
 * Before back-up all file and MySQL [https://codex.wordpress.org/WordPress_Backups](https://codex.wordpress.org/WordPress_Backups)
 * Read this [https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/)
 *  [munyagu](https://wordpress.org/support/users/munyagu/)
 * (@munyagu)
 * [7 years ago](https://wordpress.org/support/topic/website-down-97/#post-11498677)
 * Check server side error log or try enabling [debug mode](https://codex.wordpress.org/Debugging_in_WordPress).
 *  [Dion](https://wordpress.org/support/users/diondesigns/)
 * (@diondesigns)
 * [7 years ago](https://wordpress.org/support/topic/website-down-97/#post-11498692)
 * Go to your EIG/Hostmonster control panel and find the Apache/PHP error logs. 
   If you can’t find them, contact EIG/Hostmonster support and ask where they are
   located.
 * By any chance did you edit a PHP file in a plugin or theme just prior to this
   problem? If so, that’s the file you will need to restore to its original state.
   If it’s a plugin file, renaming the plugin directory will deactivate the plugin,
   and you will then be able to get back into your site.
 * Otherwise, if the problem is a code error, you will need to fix it yourself. 
   If it is a server error, contact EIG/Hostmonster support again and request that
   they fix your site.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Website Down’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 4 participants
 * Last reply from: [Dion](https://wordpress.org/support/users/diondesigns/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/website-down-97/#post-11498692)
 * Status: not resolved

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