Support » Fixing WordPress » website down

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  • Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    Get a fresh cup of coffee, take a deep breath and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are a couple.

    aquatoworld

    (@aquatoworld)

    Hello Steve, thanks for replying.
    I checked the guide you sent to me, but I wonder if it is possible to be another problem but not being hacked? Of course I do not have any idea what is happening but I scanned my website using
    Remote Based Scanners (Crawlers):
    VirusTotal
    saying the majority of the stuff is clean, others unrated
    Sucuri saying the status is Unable to properly scan your site. Content not found. But Not Currently Blacklisted
    Cloaked Link Checker saying everything is fine…
    Now when I tried to go to the front page, it just appeared blank.
    When I tried to go to a page, it appears for example
    The requested URL /wp-admin was not found on this server.
    Please help. Thanks.

    Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    At this point, your site is down, so external scanners are pointless.

    Follow the steps in the “you’re hacked” post to restore your site.

Viewing 3 replies - 1 through 3 (of 3 total)
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