Title: Website down Last modified: August 22, 2016 --- # Website down * Resolved [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/) * Hi our website is down, it says [an error occurred while processing this directive] when we tried to load the website. * Any assistance is appreciated. * Thank you. Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/website-down-33/page/2/?output_format=md) [3](https://wordpress.org/support/topic/website-down-33/page/3/?output_format=md) [→](https://wordpress.org/support/topic/website-down-33/page/2/?output_format=md) * [Matthew](https://wordpress.org/support/users/kidsguide/) * (@kidsguide) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370586) * Can you please provide a link to your website? Is this happening in the admin area or on all of your website? Can you still log into your website? * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370622) * Hi, our website is wwww.focusproimagery.com * We can’t access the admin area either. The same message appears when we try to access wwww.focusproimagery.com/wp-admin. * [Matthew](https://wordpress.org/support/users/kidsguide/) * (@kidsguide) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370654) * Can you access to your websites FTP (cpanel, enhanced cpanel, etc.)? * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370662) * I cannot access. I cannot access the other web page [http://www.corporateapparelsg.com](http://www.corporateapparelsg.com) too, which falls under the same host, Bluehost. * [Matthew](https://wordpress.org/support/users/kidsguide/) * (@kidsguide) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370669) * Than you should contact Bluehost about this. Maybe your website was deleted. * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370688) * Hey. I think Bluehost was the initial avenue I contacted. Somehow I got this reply from WordPress. So who’s in-charge? Can you go figure out among yourselves instead of passing your customers around? We are lost. Please don’t make us run around in confusion again. * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370689) * Did Bluehost divert my concern to WordPress? It is up to the two sources to iron who should take up this task. Please help your customer. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370690) * What exactly are you paying for from WordPress? * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370691) * To sum it up, my web pages [http://www.focusproimagery.com](http://www.focusproimagery.com) and [http://www.corporateapparelsg.com](http://www.corporateapparelsg.com) could not be opened when the address is keyed on the search bar. * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370692) * Look. I already said I contacted bluehost and somehow you replied. So what should I do now? * [Matthew](https://wordpress.org/support/users/kidsguide/) * (@kidsguide) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370693) * I thought your website was down. What are you talking about? * [Matthew](https://wordpress.org/support/users/kidsguide/) * (@kidsguide) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370694) * You need to go to bluehost.com to contact Bluehost. We are just volunteers helping out with WordPress support. WordPress does not run bluehost.com. To get help with Bluehost, you need to contact Bluehost. * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370695) * YES!!!!! Did I not say they could not be opened????? * [Matthew](https://wordpress.org/support/users/kidsguide/) * (@kidsguide) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370696) * Sorry [@fpi_sg](https://wordpress.org/support/users/fpi_sg/) but can you please slow down and explain this to me again? I am not understanding your problem. * Thread Starter [fpi_sg](https://wordpress.org/support/users/fpi_sg/) * (@fpi_sg) * [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/#post-5370697) * Ok. Looks like I can’t find some official WordPress avenue which I can speak with. Pardon me for not knowing it is a forum of volunteers. Hope you understand my frustration. Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/website-down-33/page/2/?output_format=md) [3](https://wordpress.org/support/topic/website-down-33/page/3/?output_format=md) [→](https://wordpress.org/support/topic/website-down-33/page/2/?output_format=md) The topic ‘Website down’ is closed to new replies. ## Tags * [website down](https://wordpress.org/support/topic-tag/website-down/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 31 replies * 5 participants * Last reply from: [Matthew](https://wordpress.org/support/users/kidsguide/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/website-down-33/page/3/#post-5370730) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics