Title: website down
Last modified: October 21, 2022

---

# website down

 *  [insurevents](https://wordpress.org/support/users/insurevents/)
 * (@insurevents)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/website-down-127/)
 * getting the following error message:
    Help to fix, please?
 *     ```
       Warning: include_once(/home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryPro.php): failed to open stream: No such file or directory in /home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php on line 963
   
       Warning: include_once(): Failed opening '/home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryPro.php' for inclusion (include_path='.:/usr/local/php74/pear') in /home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php on line 963
   
       Fatal error: Uncaught Error: Class 'CMTT_Pro' not found in /home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php:978 Stack trace: #0 /home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php(21): CMTT_Free::initFiles() #1 /home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/enhanced-tooltipglossary.php(96): CMTT_Free::init() #2 /home/customer/www/insurevents.com/public_html/wp-settings.php(428): include_once('/home/customer/...') #3 /home/customer/www/insurevents.com/public_html/wp-config.php(97): require_once('/home/customer/...') #4 /home/customer/www/insurevents.com/public_html/wp-load.php(50): require_once('/home/customer/...') #5 /home/customer/www/insurevents.com/public_html/wp-blog-header.php(13): require_once('/home/customer/...') #6 /home/customer/www/insurevents.com/public_html/index.php(17): require('/home/customer/...') #7 {main} thrown in /home/customer/www/insurevents.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php on line 978
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-down-127%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/website-down-127/#post-16122275)
 * This is an issue with the “CM Tooltip Glossary” plugin on your website.
 * It seems the plugin’s author is aware of the problem already and is working on
   a fix: [https://wordpress.org/support/topic/fatal-error-4272/](https://wordpress.org/support/topic/fatal-error-4272/)
 * I’ll recommend you post in that thread to add your voice to, hopefully, get the
   author to roll out the new version quicker.
 * Good luck!
 *  Thread Starter [insurevents](https://wordpress.org/support/users/insurevents/)
 * (@insurevents)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/website-down-127/#post-16122370)
 * THANK YOU

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘website down’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [insurevents](https://wordpress.org/support/users/insurevents/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/website-down-127/#post-16122370)
 * Status: not resolved

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