Website down

  • Resolved cristophernovoa

    (@cristophernovoa)


    3 years ago

    Hi, I have updated the plugin with the latest update and have been surprised that my website is down, due to http request error 500.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author sonaar

    (@sonaar)

    3 years ago

    Hi,
    If I go to your website, I can see and navigate your website..

    Can you please elaborate on steps to reproduce the issue on my end?

    Thread Starter cristophernovoa

    (@cristophernovoa)

    3 years ago

    Hello you can browse, because I have deactivated the plugin. It’s only when I reactivate and the site goes down.

    The error of 500 is given when I activate again, it does not even load the wordpress desktop, the site is totally down.

    Plugin Author sonaar

    (@sonaar)

    3 years ago

    Hi,

    Any error message in your error.log file on your server?

    Please open a support ticket at https://support.sonaar.io and we will personally check this for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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