Support » Fixing WordPress » Website – Down

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  • Since you have access via ftp, navigate to wp-content and change the name of the plugins folder, something like pluginsOLD

    then in your browser go to and see if you can log in?

    If so, you can then rename your plugins folder back to plugins

    Then turn your plugins back on one by one to find the one that has hosed your site

    (changing the name of 1 plugin folder in the file structure deactivates that plugin, changing the name of the plugin folder shuts them all off)

    Thank you will try this now and report back

    You are a STAR, thank you very so much, I have renamed Plugin’s folder to OLD and all working again.

    I will remove the plugin’s that i do not use anyway as all three that were updated were not active.

    If I have any further problems, I’ll be back

    Aagin thank you

    I have narrowed down the problem to the following plug in


    The message I now receive by renaming the plugin in is

    The plugin backupwordpress/plugin.php has been deactivated due to an error: Plugin file does not exist.

    Ironically, this is the plugin that I installed to protect my website, I will contact the developers and see if they can help.

    Again thank you Rev Voodoo

    I’m glad we got you back in!

    Hi Shrab,

    I’m the developer of the BackUpWordpress plugin.

    Really sorry to hear that it broke your site, the good news is that I’ve fixed the issue in version 2.1.1

    Thank you for getting back to me.

    so, what shall I do now?

    Uninstall, reinstall? or other

Viewing 7 replies - 1 through 7 (of 7 total)
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