Support » Plugin: Kirki Customizer Framework » website disappearing without kirki

  • Resolved Aurelius

    (@aurelnp)


    Dear Everybody!

    I am having an issue related to Kirki plugin,
    after changed the site to SSL every of the pictures on has been disappeared,
    i managed to gain back all of it (in the media library and in the database everything is order). I am using Divi builder (the latest ver.) but in the front end can not develop anything, the site looks like just an empty frame without any pics. tried many updates, plugins,after tried to switch off every plugin one by one. furthermore if i turn off Kirki the whole site totally vanishing.
    Looks like the culprit is Kirki.
    Looking for the possible solutions.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • > after changed the site to SSL every of the pictures on has been disappeared,
    i managed to gain back all of it (in the media library and in the database everything is order)

    I assume that’s because your browser was blocking insecure assets.

    > I am using Divi builder (the latest ver.) but in the front end can not develop anything, the site looks like just an empty frame without any pics.

    Have you tried contacting ElegantThemes for support on Divi? It sounds like there’s still something using http instead of https and that’s what’s causing your issues.

    > furthermore if i turn off Kirki the whole site totally vanishing.

    Did you try enabling WP_DEBUG and check if there are any errors? You can check how to enable WP_DEBUG here: https://codex.wordpress.org/WP_DEBUG
    Looks to me like some other plugin or theme you’re using requires Kirki and they don’t check if the plugin exists. Using WP_DEBUG should help narrow this down if it is indeed a PHP issue.

    Dear Aristeides

    thank you for your fast reply
    yes i tried to contact elegant themes support and still in touch with them as well,
    anyway i will try the wp_debug, hope going to solve my issue
    appreciate for your help

    • This reply was modified 3 months, 3 weeks ago by  Aurelius.
    • This reply was modified 3 months, 3 weeks ago by  Aurelius.

    Dear Aristeides!

    I tried the WP DEBUG solution and found out all of the errors are pointing to divi bodycommerce plugin!

    Thank you for your help!
    Regards

    I’m glad I could be of assistance 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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