Support » Everything else WordPress » website developer would give me limited access to dashboard- is this normal?

  • Hi developers and whatnot,

    My office is operating a website that we paid a developer to make. However, the developer is constantly avoiding to give us full access to functions in the dashboard.

    I had to ask multiple times over a few months, in which he then finally allowed me access to certain menus, such as Media, Plugins, Appearance, etc. I still do not have full permission for specific capabilities (such as modifying plugin XYZ) and he would not give full attention to my questions (he is citing health issues).

    Yes, if a non-developer has full access they may screw up the code/settings, but I clearly mentioned I would be responsible for the consequences. It took me some time to understand the full power of WP because he did not allow full access of the website in the first place.

    What I want to know is, is this normal?

    It certainly does not seem to be aligned with what WP is about, but is this allowed if the developer wants to? Does this comply with the wordpress tos? (https://wordpress.com/tos/)

    He has the master administrator account. I have a separate account with almost all of the administrator authority, but not quite.

    The domain is ours, and servers are on a separate hosting website that we pay for.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    No, it’s not normal. That developer should give you full administrator authority and backup the site/database regularly. If anything get wrong, the site can be rolled back to the previous version.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    It certainly does not seem to be aligned with what WP is about, but is this allowed if the developer wants to? Does this comply with the wordpress tos? (https://wordpress.com/tos/)

    This part has nothing to do with your problem at all. WordPress.COM is for WordPress.COM users. What you are describing is not WordPress.COM it is a self-hosted WordPress installation.

    He has the master administrator account. I have a separate account with almost all of the administrator authority, but not quite.

    The domain is ours, and servers are on a separate hosting website that we pay for.

    This topic will probably get closed soon as this is NOT a topic for this software support forum.

    If its your site, if you pay for it, if you are hosting it, if you are responsible for it, then you should have full access to everything.

    *Drinks coffee*

    That said, no one here knows what you are paying the developer for, no one here knows what arrangement you have or what you agreed to or signed. Do not share that here, no one here should or can be involved in that conversation.

    There is no “normal”, it’s all about what you agreed to an the terms of that agreement.

    When you say ‘My office’? Do you mean to state that you are the owner of the company, the owner of the website? Or, are you, like the developer, an employee of the company?

    If you are the owner, the employer, then what does his/her contract with you stipulate?
    If you are also an employee like the developer, what does your contact say about your access level?

    As said, this is corporate legal action between the website owner, you, and the developer.

    • This reply was modified 10 months, 4 weeks ago by rossjackson01.
    • This reply was modified 10 months, 4 weeks ago by rossjackson01. Reason: grammar and spelling
    • This reply was modified 10 months, 4 weeks ago by rossjackson01.
Viewing 3 replies - 1 through 3 (of 3 total)
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