Support » Plugin: 10Web Booster - Website speed optimization, Cache & Page Speed optimizer » [NSFW] Website design is breaking using the web booster plugin.

[NSFW] Website design is breaking using the web booster plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    8 months, 1 week ago

    Hi dear @arjun50soni ,
    Thank you for contacting us.

    Will you please kindly make sure Cloudflare plugin is enabled in your WordPress Dashboard so that we can clear your website cache?

    Please, confirm if it is enabled so that we can troubleshoot further.
    Regards, Mane

    Thread Starter Arjun Soni

    (@arjun50soni)

    8 months, 1 week ago

    Hi, Thank you for your reply,

    I want to tell you that I am not using Cloudflare plugin on the website.

    Today, I faced another issue once the activated the 10web booster plugin then the summer camp page (“https://www.leselfes.com/summer-camp”) was broken even page was not scrolled on mobile view, So I enabled the test mode again. Please fix the issue and let me know why these issues are occurring.

    Thank you.

    • This reply was modified 8 months, 1 week ago by Arjun Soni.
    Plugin Support Mane Grigoryan

    (@manegr)

    8 months, 1 week ago

    Hi dear @arjun50soni ,
    Thank you for the details.

    The website is being cached via Cloudflare, It can be detected from your website headers. Here is a screenshot.

    To solve the issue with scrolling, please, kindly head to to the Themes -> Customize, open Custom CSS option and add this piece of CSS code:
    html, body { overflow-y: scroll !important; }

    Looking forward to hearing back from you.
    Regards, Mane

    Thread Starter Arjun Soni

    (@arjun50soni)

    8 months, 1 week ago

    Thank you for your instant reply.

    As I checked the website with disabled test mode and it is working fine with responsive but the page scroll is not visible on the pages, I am attaching the short video please watch it and resolve the issue as soon as possible.

    Video link:https://www.loom.com/share/d3a6346e7c3447019db09ce3fa059006

    Thank you,

    Plugin Support Mane Grigoryan

    (@manegr)

    8 months, 1 week ago

    Dear Arjun,
    Thanks for the derails.

    Unfortunately the recording failed to record the issue.

    Will you please confirm if you have managed to successfully add the CSS code requested above?

    Regards, Mane

    Thread Starter Arjun Soni

    (@arjun50soni)

    8 months, 1 week ago

    Hi,

    Yes, I have added the code given by you but the issue is still there (the scroll is not visible). Please check the screenshot: https://prnt.sc/VfgxIA_Wd7jo

    Please provide some other options because I am facing lots of issue with this plugin

    Plugin Support Mane Grigoryan

    (@manegr)

    8 months ago

    Dear @arjun50soni ,
    Sorry for making you wait.

    Unfortunately the placement of the CSS code is not as requested. Will you please kindly check the recording on where to add it?
    https://www.loom.com/share/6bf41642e8264615b0976bf2f024b51f

    Regards, Mane

Viewing 7 replies - 1 through 7 (of 7 total)
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