Title: Website Data missing
Last modified: July 11, 2022

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# Website Data missing

 *  Resolved [patrabharati](https://wordpress.org/support/users/patrabharati/)
 * (@patrabharati)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/website-data-missing/)
 * Hello,
 * I would like to report missing website data and WooCommerce data (customer orders,
   product additions and everything else) after June 8,2022 till July 6,2022. This
   is the timeline :
 * 1. Have been using Cloudlfare CDN since June 2021.
    2. Changed server hosting
   on June 1,2022. 3. Did not update new server IP on Cloudflare. Cloudflare was
   still pointing to the old server IP. 4. On July 6,2022 , upon clicking on the
   web URL there was a message of ‘account suspended.Please contact your hosting
   provider’. 5. Hosting provider clarified this issue is on Cloudflare’s part and
   has nothing to do with them. 5. Updated new server IP on Cloudflare on July 6,2022.
   6. As soon as that came into effect, all website data post June 8,2022 has disappeared
   both on backend and frontend. 7. I removed our account from Cloudflare and chaged
   our nameserves back to pre-Cloudflare but that has not made any difference.
 * I cannot understand how CDN changes can affect website data on the backend. Even
   CPanel (phpmyAdmin & SQL) are not showing the data between June 8-July 6,2022.
 * I am at a dead end and don’t know how to restore. Please help me recover and 
   restore the site.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/website-data-missing/#post-15836272)
 * Hi there!
 * I see that this issue is coming from some IP changes you did on your site.
 * The best at this moment will be to check both hosting databases, so you migrate
   the missing data to your live site to make sure all is up-to-date.
 * This will require help from your hosting companies and a developer to consolidate
   the data on your site.

Viewing 1 replies (of 1 total)

The topic ‘Website Data missing’ is closed to new replies.

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## Tags

 * [cdn](https://wordpress.org/support/topic-tag/cdn/)
 * [cPanel](https://wordpress.org/support/topic-tag/cpanel/)
 * [hosting](https://wordpress.org/support/topic-tag/hosting/)
 * [missing data](https://wordpress.org/support/topic-tag/missing-data/)
 * [MySQL](https://wordpress.org/support/topic-tag/mysql/)
 * [php](https://wordpress.org/support/topic-tag/php/)
 * [server](https://wordpress.org/support/topic-tag/server/)
 * [site restore](https://wordpress.org/support/topic-tag/site-restore/)

 * 1 reply
 * 2 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/website-data-missing/#post-15836272)
 * Status: resolved