Title: Website crashes during image compression
Last modified: April 11, 2020

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# Website crashes during image compression

 *  [kat08](https://wordpress.org/support/users/kat08/)
 * (@kat08)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/website-crashes-during-image-compression/)
 * Hi,
 * I installed your plugin and during compression my website crashed with the following
   message:
    ” Temporarily Unavailable We apologize for the inconvenience, but this
   page is currently unavailable. Please check back again later. 504 Gateway Timeout
   The backend service failed to respond within the expected amount of time.”
 * I tried to login again into my admin several times and it displays this massage.
   I need help!
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-crashes-during-image-compression%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [reSmush.it](https://wordpress.org/support/users/resmushit/)
 * (@resmushit)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/website-crashes-during-image-compression/#post-12660475)
 * Hi [@kat08](https://wordpress.org/support/users/kat08/),
 * There’s a process on your website which takes too long time to respond. I’m not
   sure there’s something about our plugin as it won’t load anything particular 
   at your website boot.
    Anyway, several ideas to bring your website back : – Ask
   your hosting provider to provide you PHP error log, it should be instructive (
   feel free to copy/paste them in this thread) – If you think it really has something
   to do with resmush.it plugin and if you can access to your websites files, go
   to your FTP, and remove the folder wp-content/plugins/resmushit-image-optimizer.
   If your website is back, it’s due to the plugin (and it’s strange).
 * Hope it helped,
    Cheers, Charles
 *  Thread Starter [kat08](https://wordpress.org/support/users/kat08/)
 * (@kat08)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/website-crashes-during-image-compression/#post-12660562)
 * Hi,
 * Thank you for your reply. I went on and deleted the plugin and then logged into
   my hosting cPanel and emptied the cache. Unfortunately my site is still experiencing
   the same problem. I forgot to mention that I checked the cron function before
   starting the compression in resmushit. I got an error message and this is when
   the site went down. I also just noticed that the CPU usage is maxed out at 100%,
   which is weird. What do I do from here?
 * Thank you!
 *  Plugin Contributor [reSmush.it](https://wordpress.org/support/users/resmushit/)
 * (@resmushit)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/website-crashes-during-image-compression/#post-12667833)
 * Hi [@kat08](https://wordpress.org/support/users/kat08/),
 * OK, so fortunately there’s nothing about resmush.it plugin.
    For your website:–
   Try to restart your Apache server in your cPanel ([https://www.psychz.net/client/question/en/how-to-restart-apache-server-in-cpanel.html](https://www.psychz.net/client/question/en/how-to-restart-apache-server-in-cpanel.html))–
   if the CPU is still stuck to 100%, try to access to PHP/apache error log (and
   copy paste these files here, we’ll try to help)
 * Hope it will help 🙂
 * Cheers,
    Charles
 *  Plugin Contributor [reSmush.it](https://wordpress.org/support/users/resmushit/)
 * (@resmushit)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/website-crashes-during-image-compression/#post-12764422)
 * Hi [@kat08](https://wordpress.org/support/users/kat08/),
 * Is there any news with your issue ? We’ll close the thread if you don’t have 
   anything new 🙂
 * Cheers,
    Charles

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Website crashes during image compression’ is closed to new replies.

 * ![](https://ps.w.org/resmushit-image-optimizer/assets/icon-256x256.png?rev=3049668)
 * [reSmush.it : The original free image compressor and optimizer plugin](https://wordpress.org/plugins/resmushit-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/resmushit-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/resmushit-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/resmushit-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/resmushit-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/resmushit-image-optimizer/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [reSmush.it](https://wordpress.org/support/users/resmushit/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/website-crashes-during-image-compression/#post-12764422)
 * Status: not resolved