Support » Fixing WordPress » Website crashes because of image galleries on the editor side.

  • Recently, my hosting service GoDaddy moved the website from Web Economy hosting to Deluxe cPanel, and this is when the issue began.

    Through wp-admin, on the dashboard, when any user with access goes to edit a post with 3 or more image galleries (with any amount of images within them), this causes the website’s Memory Usage and I/O Usage to instantly spike, and it crashes the website in moments.

    This does not happen with posts that have several single images, only image galleries I’ve created through the basic WordPress software. This also does not happen if the same post is accessed through the reader side; the page loads completely fine and the website does not crash.

    – Example post: https://personacentral.com/new-persona-3-and-5-dance-direct-feed-screens/
    – Normal statistics: https://i.imgur.com/4xPo8sl.jpg
    – Statistics seconds after I go into editing a post with image galleries: https://i.imgur.com/brmc2ov.jpg
    – Error page upon crash: https://i.imgur.com/VwPCXBT.jpg

    2-3 minutes after the crash, the Memory Usage and I/O Usage typically return to normal levels, if I quite the offending page I am editing.

    I have tried disabling all plugins, and this still occurs. I have also added the following to wp-config.php, and that has not helped:

    define( ‘ WP_MEMORY_LIMIT’, ‘512M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

    • This topic was modified 4 months, 2 weeks ago by  Reggy.
    • This topic was modified 4 months, 2 weeks ago by  Reggy.
    • This topic was modified 4 months, 2 weeks ago by  Reggy.

    The page I need help with: [log in to see the link]

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  • Shaylee

    (@shayleehansen30)

    1) Make sure all your images are optimized. Try out compressor.io

    2) Increase the memory limit on your php.ini file. If you can’t find it in the cPanel then contact your hosting provider. They will be able to increase the limit.

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